Aps Level 4

6 days ago

Canberra, Australia Australian Government Therapeutic Goods Administration Full time

APS Level 4
- $75,917 - $80,215
- Fairbairn, ACT

Do you have a passion for accounts and finance? If so, we have a terrific opportunity to join a dynamic team at the heart of health product regulation in Australia.

Your job is to deliver high quality revenue management across TGA. You’ll be a natural collaborator with success in breaking down organisational barriers to achieve outcomes.

The key responsibilities of the APS 4 Revenue Management Support Officer include:

- Complete activities as directed in support of the TGA’s schedule of fees and charges and cost recovery model.
- Support team leaders with preparation and issuance of annual charge invoices.
- Complete payment receipt management activities as directed including assisting with receipting payments on a daily basis.
- Complete account management activities as directed including a range of financial processing functions such as preparing account credits and refunds.
- Complete debt management activities as directed including recording requests for payment by instalment plans and supporting team leaders to prepare to issue cancellations for non-payment of annual charges.
- Triage and respond to, standard and less complex internal and external stakeholder enquiries and identify issues for escalation.
- Investigate, resolve and respond to standard and less complex internal and external stakeholder enquiries and identify issues for escalation to team leaders.
- Issue monthly statements of account and complete system-based reconciliations. Contribute towards identifying and implementing business process and system improvements.
- Provide surge support during peak periods of workload in all revenue management streams.
- Actively develop effective relationships with internal and external stakeholders.
- Contribute towards regular review of standard operating procedures to maintain relevance, efficiency and accuracy.
- Provide regular and relevant contributions to team meetings, section goals and broader organisational objectives by undertaking extracurricular projects and tasks as required.

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