Supervisor Customer Services

6 days ago

Sydney, Australia Qantas Airways Limited Full time

Challenge yourself to lead a premium customer experience- Full-time, 24-month contract- Based at the Sydney Domestic Terminal

The heart of Qantas has always been in the heart of Australia. As Australia’s largest regional airline and a wholly owned subsidiary of Qantas Airways, QantasLink continues to build connections with people from all walks of life, in all parts of Australia.

Whether you’re a part of Airlink, Eastern Australia Airlines or Sunstate Airlines, you’ll be helping form vital connections between 50 metropolitan and regional destinations across Australia. Our customers come first. We’re constantly challenging ourselves to reimagine our customer experience, and work hard to connect and build trust. Ultimately, our service should make people feel at home no matter where they are.

You will be responsible for the dedicated & focused coordination of the daily operation of the QantasLink Sydney Team. Your new position will ensure the premium delivery of all customer service duties across the team. Our brand values of ensuring the delivery of a premium customer service experience, will require you to take ownership of decisions relating to customer issues and will act as a point of escalation.- A passion for people and the customer- An experienced & respected Leader with Supervisor or people management experience- Demonstrated understanding of customer recovery techniques- An ability to take ownership of problems and solve them effectively- Willingness and ability to learn & adapt quickly- Strong written and verbal communication skills within a high volume, fast paced and demanding environment- A thorough understanding of aviation requirements, legislation and compliance- Ability to work 7 day rotational roster

Experience, hard work and inclusiveness are valued in our people. Put together, these will help you earn opportunities to do more.

We won’t settle for anything less than the best outcome. We’re a high performing team, and we each have the opportunity to add value and make an impact on the business.

Take the next step in your career today

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