Product Specialist

Job Summary:
THE TEAM

The Product team define market requirements for products before they are deployed to local market for Marketplace and Enterprise and any other products as required. This may include providing requirements before a product is developed or taking an existing product and making it market ready.

The Product team work collaboratively with global stakeholders to ensure technology products for ticketing (inventory platforms & client tools) as well as Ecommerce (fan facing) channels are maintained and/or developed for our ever-changing market needs.

THE JOB

You will be responsible for product planning and execution throughout the product lifecycle, including gathering and prioritizing product and customer requirements, defining the product vision and working closely with peers across the organization to ensure revenue and customer/client satisfaction goals are met. The Product Specialist’s job includes ensuring that the product supports the company’s overall strategy and goals.

WHAT YOU WILL BE DOING

Within each Line of Business, we collaborate as cross-functional experts with a responsibility to:- You will provide local market with product resources and tools- You will Facilitate Product Training, support and onboard clients and internal teams on new products- You will conduct product compliance checks to make sure products meet legal and privacy regulations- You will develop plans for deployment/rollout of new products or features- You will develop local Product one-sheets, training and documentation as required- You will work with the business to validate and develop business plans and key requirements when requesting a new product or feature- You will measure the effectiveness of a product i.e. are they working as expected, does it still meet the fan/client needs- You will provide a leadership and coordination role with other host markets (UK, IE, NZ and AU) to align needs and feed them into global product teams- You will liaise with international stakeholders from product, engineering and design to ensure delivery of projects and initiatives meet market expectations

WHAT YOU NEED TO KNOW- Demonstrated success defining and launching excellent products- Strong organisational, project/program management and time management skills- High attention to detail with an analytical approach to objectives- Ability to set priorities and handle tasks simultaneously- Ability to adapt to a changing role, respond with flexibility and resilience when faced with multiple demands, shifting priorities and rapid change- Ability to maximise the use of available resources and plan for future needs- Ability to design and deliver effective product presentations- Proven ability to influence cross-functional teams without formal authority. Ability to manage multiple product projects simultaneously

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:
Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL OPPORTUNITIES

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