Product Specialist

1 day ago

Melbourne, Victoria, Australia Ultradata Full time $80,000 - $120,000 per year

We're Hiring: Product Specialist (Trainer) - Banking

Sydney or Melbourne | Consulting Services | Full-Time | Some travel required


Who We Are

Ultradata –
A long-established business with 48 years of experience and a trusted technology business partner to significant financial institutions across the Australian and Asia Pacific financial services market.

We are looking for a
Product Specialist
to assist clients in optimising their implementation and usage of our Core Banking System (Ultracs).

What You'll Be Doing

Business Analysis & Consulting

  • Evaluate client practices and recommend improvements
  • Conduct business process reviews and produce clear requirement specs
  • Proactively triage and/or support post-implementation project cases

Training & Enablement

  • Deliver engaging training sessions (group and 1:1) for clients and staff
  • Design and develop reusable training programs and digital content
  • Continuously improve course materials based on feedback

Project Coordination

  • Manage client tasks via JIRA and ensure timely delivery
  • Coordinate with cross-functional teams and maintain client communication

Presales & Strategic Support

  • Assist with product demonstrations and internal projects
  • Mentor junior analysts and contribute to strategic planning

What We're Looking For

  • Tertiary qualifications in business, finance, or IT
  • 3+ years' experience with Ultracs Core Banking system
  • Strong background in Retail Banking or Credit Union or Financial Institution environments
  • Experience with UniVerse/PICK environments (highly desirable)
  • Exceptional communication, analytical, and problem-solving skills
  • Proficiency in Microsoft Word, PowerPoint, and Excel
  • Certificate IV in Workplace Training & Assessment (preferred)

Why Join Us?

  • Work with a highly successful banking software organisation
  • Make a real impact on client productivity and satisfaction
  • Enjoy a dynamic role with diverse responsibilities
  • Collaborate with passionate professionals

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