Support Analyst

1 day ago


Melbourne, Australia GQI Consulting Pty Ltd Full time

**Responsibilities**:

- Provide support for ServiceNow implementation
- Gather system change requirements, evaluate system deficiencies, and create system design and technical specification documents as per developed code.
- Prepare project plans, identify suitable resources, and provide them with training and support during the project.
- Create design and technical specifications documents as per the developed and maintained code.
- Provide specifications to integrate ServiceNow with other systems using APIs, web services, and middleware platforms.
- Conducting reviews and assessments of organizational system architecture and providing strategic recommendations for current and future hardware and software solutions.

**Skills & Experience**:

- 2-5 years of experience in Enterprise IT environment
- ServiceNow Certified Administrator.
- ServiceNow Certified Implementation Specialist ITSM.
- ServiceNow Certified Implementation Specialist HRSD.
- ServiceNow Certified Application Developer CAD.
- ServiceNow Certified Implementation Specialist Discovery.
- ServiceNow Certified Implementation Specialist Event Managment.
- Development, configuration, and customization expertise on ServiceNow platform.
- Experience in business requirements analysis, fit-gap analysis, creating system design, functional and technical specifications.
- Knowledge and experience of Java scripting, BMC Remedy ITSM, Oracle and a SQL and PL SQL developer.
- Identifying and resolving technical issues
- Code migration and deployment activities
- Experience with working in Agile environments
- Performing organisational systems architecture reviews and assessments, and recommending current and future hardware and software strategies and directions

**Qualification**:

- Bachelor’s Degree in Information Technology or related field; or an equivalent combination of education and experience sufficient to successfully perform the key accountabilities of the job required.

**Job Types**: Full-time, Permanent

Pay: $130,000.00 - $180,000.00 per year

Work Location: Hybrid remote in Melbourne VIC 3004


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