Service Administrator

5 days ago

Sunshine, Australia IPA Personnel Services Full time

Our client is one of Australia's largest privately-owned forklift and access equipment companies.

Due to employee career progression, we are looking for a new Service Administrator to join their supportive and collaborative team

You will be responsible for providing excellent Customer Service to sustain and promote outstanding customer relationships offering a range of services in addition to scheduling Forklift and Equipment for the routine service.

**About You**:

- Good written and oral communication skills
- Certificate II and III Business Administration advantageous
- Ability to work with mínimal supervision
- Computer literate with excellent data and typing skills
- General office and Interpersonal skills
- Attention to detail
- Professional presentation and telephone manner

**Duties will include, but not limited to**:

- Maintain a customer rapport via on-going/regular communication with external customers
- Planning and organising road service to ensure maximum calling on customer base
- Investigate equipment issues at customer's sites and recommending solutions in consultation with Service Controller and Service Manager
- Process customer complaints through to completion ensuring follow up and feedback to the customer on a satisfactory outcome
- Supply equipment details on "Quote Request" form for service department
- Working with the Service Controller Coordinate technician's schedule to perform daily retail servicing
- Liaise with subcontractors and Spare Parts Suppliers
- Organise and delegate hire & retail servicing on a daily basis
- Follow up Quotations For Customer Repairs

If you believe you are a strong fit for this role, please

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