Customer Service Representative

3 days ago

Truganina, Australia Goodyear Full time

**Goodyear. More Driven.**

**About You**
Passionate about all things Sales and Customer Experience related, you will have a positive outlook and excellent communication and negotiation skills. You will be a driven sales 'people person' who thrives on interacting with customers through inbound and outbound calls, promoting the business, selling products, and resolving customer problems. Navigating multiple systems and IT programs will come naturally to you and you will be a quick independent learner.
- Previous work experience in a call centre environment, preferably business to business
- Experience in an external customer-facing sales role
- Previous experience within the automotive industry is highly regarded but not mandatory
- Experience in managing customer expectations and complaints/concerns
- Track record of achieving sales results
- Working autonomously and as part of a team

**About the Role**
Working in our Truganina call centre, you will be responsible for:

- Outbound - conduct outbound calls to designated customers with a sales/marketing/promotional offers or customer service call Making sales or recommendations for products and or services that suit customer needs
- Building lasting relationships with customers, field sales teams and other call center team members based on trust and reliability.
- Comply with established GDT guidelines and procedures to provide high quality service and outstanding customer care
- Contribute to the shared Sales and Financial objectives of the business

**What’s on Offer**
We are committed to being an equal opportunity employer and we strive to build a diverse workforce of people who love what they do. In addition, we offer the following benefits:

- Free on-site parking
- Attractive salary and benefits including tyre discounts for you and your family
- Individual & Team incentives
- On-going training and support Career paths and opportunities for development within the wholesale team and broader business
- Access to employee assistance and well-being programs
- Fantastic Team culture and supportive environment

This is a full-time opportunity working 40 hours a week. Hours of work are rostered between 6AM to 7PM during daylight savings and then we revert back to 6AM to 6PM Mon to Fri. Saturdays are optional, 8AM to 12Noon.

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