Customer Service Representative

5 days ago

Truganina, Australia DLF Seeds & Science Full time

**Truganina - Western Suburbs**

DLF Seeds is a market leading proprietary seed company operating across each state of Australia. We focus on all aspects of the seed market, from R&D to product supply and technical support for customers.

Our values are built on a foundation of acting with respect, trust, and integrity. It’s important to us that we are **empowering** our people, creating** innovation and entrepreneurship**, realising **global synergies**, and operating in an **environmentally sustainable** way.

**About the role**:
We are currently seeking an energetic, innovative and passionate Customer Service professional to join our team in Truganina. You will be responsible for providing a high level of quality service to both internal and external customers. This role would suit a friendly individual who likes to dot their i’s and cross their t’s.

**Duties and Responsibilities (not limited to)**:

- Relaying seasonal information to customers regarding availability and supply of Seeds
- Updating customers on order and distribution constraints
- Processing orders in a timely and efficient manner
- Liaising with freight companies
- Managing consignment stock and working closely with the accounts team
- Building strong relationships with customers
- Updating data in our CRM system.

**Skills and Experience**:

- Previous customer service and administration experience in a wholesale environment with demonstrated ability to resolve issues quickly and effectively
- Developed customer service skills with a professional and approachable phone manner
- Proven written and verbal communication skills with a high level of accuracy and attention to detail
- Competent in using the MS office suite (particularly excel) as well as a variety of databases
- Experience in Navision platforms (or similar large ERP systems) would be looked upon favourably but not essential
- Strong numerical and analytical skills with the ability to learn complex information quickly
- Experience in dealing with freight companies would be beneficial.

**What we can offer you**:

- A friendly and enjoyable working environment
- On-site parking & uniform
- Employee benefits; Life Insurance and an Employee Assistance Programme
- Supportive management
- Personal development opportunities. Shared lunches, charity team initiatives and a great culture

DLF Seeds is committed to creating long lasting, successful careers for their people. If you believe you have the skills and experience to be successful in this role, we would like to hear from you.

For a confidential discussion regarding the role please feel free to call Kayla Di Campli - National Customer Service Manager on 03 8379 7493

Only those with full working rights for Australia will be considered. Ideally Western Suburbs with a vehicle / licence as there are no public transport links.

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