Process Improvement Lead

About the job We would love the opportunity to work with YOU Minutes to Seconds is looking for a Process Improvement Lead in a Contract position. **Requirements**: Job Title: Process Improvement Lead Contract Duration: 6 months Location: Melbourne Reports To: Senior Manager, Process Improvement **Job Purpose**: The Process Improvement Lead will play a critical role in engineering efficient and effective business processes to support the success of Field Led transformation programs and other projects. Collaborating closely with Field Services Leaders, Subject Matter Experts (SMEs), and Field Product Managers, this role will ensure the development and coordination of process improvement initiatives across Field Services. The focus will be on enhancing customer and employee experience, productivity, quality, and safety to drive organizational success. As the Process Improvement Lead, you will analyze complex business processes, identify performance gaps, and work with stakeholders to design streamlined "to-be" processes. Your contributions will be essential to the seamless integration of process and digital solution design to meet organizational needs. **Key Accountabilities**: **Process Engineering (90%)** Document "as-is" processes, collaborating with leaders and SMEs to ensure accuracy and quality. Analyze current processes for effectiveness, identifying pain points and opportunities for improvement. Design "to-be" processes that align with project objectives and organizational goals, including operational processes, workflows, system processes, and customer journey maps. Facilitate virtual and in-person sessions to gather insights and conduct process reviews. Partner with Field Solution Managers to align digital solution design with engineered processes, ensuring accuracy and alignment of business requirements. Communicate in-process metrics to project managers for effective post-implementation monitoring. Identify and escalate risks or issues, collaborating with the Senior Manager, Field Solution Manager, and Project or Portfolio Manager to implement mitigation strategies. Manage multiple projects, prioritize tasks effectively, and maintain regular communication with project stakeholders. Ensure compliance with safety, environmental, and regulatory standards in all process engineering activities. **Process Standards and Best Practices (10%)** Capture and publish process documentation using standardized tool sets (e.g., Signavio) to ensure consistency across the team. Maintain processes in the agreed repository for easy access and control. Leverage best practices such as Lean Six Sigma, Agile, and problem-solving techniques (e.g., root cause analysis, driver tree) in process engineering. Identify and implement improvements in team collaboration, discovery, design, and implementation phases. **Knowledge & Experience**: Tertiary qualifications in Commerce, Business, Engineering, IT, or a related field. Certification in Lean Six Sigma (Black Belt preferred). 5+ years in process analysis, mapping, and engineering with end-to-end customer journey mapping experience. 5+ years' experience with Signavio and BPMN 2.0 modeling. Demonstrated experience presenting to executive audiences, with strong interpersonal skills and the ability to engage in two-way communication. Proven thought leadership in identifying process improvement opportunities and recommending solutions. Strong facilitation and conflict resolution skills. Excellent analytical, problem-solving skills, commercial acumen, and time management abilities. **Preferred**: Working knowledge of Agile methodology. 2+ years in project coordination with experience managing multiple cross-functional teams.