Process Improvement Manager

About Avant

Avant is Australia’s leading medical defence organisation with a proud heritage of protecting Australian medical professionals for over 125 years.

Avant now represents 80,000 health practitioners and medical students across every state and territory, delivering market leading products and services to meet their professional, personal and practice needs. Building on this heritage, our vision is to be the most trusted professional partner in supporting doctors throughout their lives and careers.

As a mutual organisation, owned by members and run purely for their benefit, our members are at the centre of all we do. As well as providing products and services to our member, we play a broader community role by advocating for improvements in the healthcare system and in quality, safety and professionalism in medicine, through delivering education and research activities.

Avant is Australia’s leading medical defence organisation with a proud heritage of protecting Australian medical professionals for over 130 years.
Avant now represents 82,000 health practitioners and medical students across every state and territory, delivering market leading products and services to meet their professional, personal and practice needs. Building on this heritage, our vision is to be the most trusted professional partner in supporting doctors throughout their lives and careers.
As a mutual organisation, owned by members and run purely for their benefit, our members are at the centre of all we do. As well as providing products and services to our member, we play a broader community role by advocating for improvements in the healthcare system and in quality, safety and professionalism in medicine, through delivering education and research activities.

**About the role**:
The Customer Experience team in our Customer and Strategy division is responsible for leading our Group CX Strategy and supporting the business to implement it. Central to this strategy is creating and embedding a united method of placing the member at the centre of experience and supporting the business to transition away from a product-centric approach to engaging with our members and customers, to one which is more Member-focused.
As part of the movement away from division-led Customer Experience actions to unification at a Group level, there are a number of significant of process improvement initiatives, either derived through ideas from Division SMS’s, driven by Voice of Customer or as on output of Group Strategy, which need to be prioritised and implemented. The role of the Process Improvement Manager will be to implement a program of work determining the feasibility and desirability of initiatives, including as a hands-on an initiative owner.

**Key responsibilities**:

- Management of the overarching process improvement function
- Engagement with business stakeholders and our IT team
- Management of Benefit Realisation Analyses
- Leading our Divisional representatives tasked with implementing initiatives
- Management of the Initiative Prioritisation Process
- Accountability in the Service Community of Practice for representing the progress of initiative implementation against a centralised budget
- Active participation in the Customer & Strategy team
- Risk identification and management.

**Skills and experience required**:

- Lean Six Sigma qualification or similar process improvement methodology
- Previous experience in a Business Analyst or continuous improvement role
- Demonstrated track record of delivery of sustained improvements
- Financial and or Telecommunications industries desired
- Experience in improving process management capability
- Experience in process maturity models
- Strong stakeholder engagement skills

At Avant, our people are the centre of everything we do for our members. We offer a range of benefits and opportunities to enable you to make a difference, learn, and grow in your career.
For further information, please contact Sue Allen, Talent Acquisition Business Partner on 0429 404 856.

Why work at Avant?

At Avant, our people are the centre of everything we do for our members. We offer a range of benefits and opportunities to enable you to make a difference, learn, and grow in your career.

We value our people by offering an inclusive workplace with a diverse range of benefits, flexible working options, career development, and internal mobility opportunities. Our flexible working arrangements are designed to enable genuine work-life balance.

Your development is our priority and we have a variety of learning and development programs that will support you in your career.

We offer support to our people via Employee Assistance Program (EAP), Health and Wellbeing programs, Tertiary Education Sponsorship and Support.

We have a diverse and connected work environment where your contribution and ideas will be valued and respected and make a real difference to the lives of others.

**Please note**: Avant Mutual is a v