Business Process Improvement Lead

• Salary: $98,535.26 plus superannuation, superior leave benefits, and access to a generous not-for-profit salary packaging program
• Applications close:11:59 PM AEDT, 5th December 2025

• Location: Melbourne

• Employment basis: Ongoing

• Hours of work: Full time, 35 hours per week

About Us

At Oxfam Australia, we believe all lives are equal and no-one should live in poverty. We are a member of Oxfam International, a global confederation working with partners and local communities in 87 countries.

Would you like to join this global movement of people working together to eliminate the inequalities that keep people in poverty?

The Role

We are currently seeking a Business Process Improvement (BPI) Team Lead. This role is a unique opportunity to apply your expertise to meaningful work. As the BPI Team Leader, you'll lead initiatives to streamline workflows, automate processes, improve data integrity, and improve the ways our teams in fundraising and supporter engagement function. Working closely with internal stakeholders, you'll identify opportunities for improvement and deliver solutions that make a direct and tangible impact on organisational performance.

You will also provide leadership to a small team responsible for core administrative functions such as donation processing and CRM data management - ensuring accuracy and consistency while empowering the team to adopt smarter ways of working.

Key Responsibilities

• Assess current business processes to identify inefficiencies, pain-points, bottlenecks, and risks.
• Lead process improvement initiatives across fundraising and supporter operations, focusing on automation, efficiency, and supporter experience.
• Collaborate with stakeholders to design and implement solutions that optimise CRM systems and related processes.
• Oversee accurate documentation of processes and ensure compliance with organisational standards.
• Provide guidance and development to the BPI team, fostering a culture of continuous improvement. Monitor KPIs, budgets, and service standards, ensuring timely reporting and measurable outcomes.
• Uphold privacy and safeguarding standards in all aspects of data handling and supporter engagement.

A little about you (the key selection criteria)

To be successful in this role you will have:

• Proven experience in business process improvement across two key areas:
• Business Process Automation – partnering with technical teams to design and implement automation solutions that replace manual processes.
• Human Process Optimisation – working collaboratively with diverse stakeholders to analyse, redesign, and streamline workflows for greater efficiency and effectiveness.
• A high level of digital fluency and experience working with CRMs such as Salesforce.
• Experience in implementing team and organizational change initiatives.
• Experience coaching and motivating a team.
• Certification in Lean Six Sigma or equivalent (highly desirable), and experience with process mapping tools (e.g., Visio, Lucidchart, etc).

We can offer you

• A base salary of $98,535.26 plus superannuation, superior leave benefits and access to a generous not-for-profit salary packaging program (up to $18,450 of your salary tax-free).
• The opportunity to use your talents and expertise to make a positive impact around the world.
• We value flexibility and seek to support our people to work in ways that meet their work/life commitments and support their wellbeing.
• Cultural leave
• Superannuation matching

Our culture is shaped by our values, which reinforce what we care about and how we do things, not just what we do. Our core values of Equality, Empowerment, Solidarity, Inclusiveness, Accountability and Courage drive everything we do at Oxfam.

Oxfam is committed to preventing any type of unwanted behaviour at work, including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct. We are committed to promoting the welfare of children, young people and adults. Oxfam expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us. Therefore, our people are required to comply with the One Oxfam Child Safeguarding and Protection from Sexual Exploitation and Abuse policies and sign the Oxfam Australia Child Safeguarding and One Oxfam Employee Codes of Conduct.

How to Apply

Complete the online application form, then, as three separate documents, upload:

1. a cover letter that tells us why you want to join Oxfam Australia, and how your professional history and lived experience make you the right candidate.
2. your CV.

3. your response to the selection criteria outlined in the advertisement.

4. Applications close on Friday, 5th December.

5. Here is the link to the Position Description

Our people are at the heart of everything we do. We care deeply about creating a safe and inclusive workplace where our people feel valued, respected and empowered. We are committed to providing equal opportunities and encourage applicants with personal experience of the forms of injustice we seek to address to apply for opportunities at Oxfam Australia.

Applicants will be required to show proof of their right to work in Australia the subject to satisfactory pre-employment checks, which include Police Checks and Misconduct Disclosure Scheme outcomes,before commencement. Pre-employment checks are not used by Oxfam Australia to prevent any applicant from applying for this position. Each application will be considered on its merits.

Australian work visas

Oxfam Australia will not recruit international candidates who do not hold visas permitting them to work in Australia. Oxfam Australia does not provide visa sponsorship

Additional information:

For ongoing roles, candidates will be required to have a minimum of 2 years' Australian work rights from the date of commencement of their employment with Oxfam Australia. For fixed-term roles, candidates will be required to have work rights for the full duration of the contract.

At Oxfam Australia, we are committed to fostering a diverse, inclusive, and equitable culture where everyone's rights are recognised and respected. Guided by feminist principles and core values, we embrace different perspectives and work to eliminate systemic inequities that perpetuate discrimination. We centre and amplify the voices of people with lived experience and work in solidarity to build a future where no one is left behind.

Our commitment to Diversity, Equity and Inclusion is reflected in our actions, Oxfam Australia:

• Supports employee-led committees
• Promotes consultative ways of working and decision making
• Maintains a comprehensive enterprise agreement that prioritises employee well-being, as demonstrated through multiple leave types
• Provides ongoing awareness and training on unconscious bias, inclusion, and respectful workplace practices, ensuring alignment with Oxfam's values
  • Ensures a fair and accessible recruitment process