Process Improvement Lead

Closing date:
COB, 26th November 2025

Position Description:
See attachment. PD Process Improvement

Are you a Lean Six Sigma leader who inspires others to think bigger, move faster, and deliver better?

It starts here. With Bendigo Bank… and you.

At Bendigo, we're transforming the way we work and we're looking for a Process Improvement Lead who can turn strategy into measurable impact.

You'll play a pivotal role in driving large-scale transformation programs and end-to-end value chain redesign across our customer divisions.

As both a hands-on Lean Six Sigma Black Belt and an inspiring leader, you'll guide a team of Black Belt practitioners to uncover opportunities, remove friction, and deliver meaningful change.

You'll work closely with senior leaders to align improvement initiatives to strategic goals and embed data-driven decision-making across the business.

This is your opportunity to shape how our bank operates, influence how our people work, and help us deliver simpler, smarter, more human banking for every customer.

If you thrive in complex environments and love seeing tangible outcomes from your work — this role offers the scope, visibility and impact you're looking for.

Key responsibilities:

• Lead the design and delivery of complex, enterprise-wide process improvement and transformation programs.
• Directly manage and develop a team of Black Belts embedding best-practice Lean Six Sigma and continuous improvement frameworks.
• Partner with executives and stakeholders to drive customer-centred process design, aligning transformation to group strategy.

To succeed in this role, we'd love you to have:

• Certified Lean Six Sigma Black Belt (essential) with proven success leading large-scale process improvement initiatives.
• Strong capability in end-to-end value chain design, optimisation, and data-driven decision-making.
• Exceptional stakeholder engagement and influencing skills, with the ability to partner at all levels of the organisation.
• Experience leading and developing high-performing teams, particularly other Black Belts, within a continuous improvement or transformation environment.
• Commercial acumen and a passion for simplifying complexity and improving customer experiences.
• Exposure to AI-enabled process analytics and/or Human-Centred Design (highly regarded).

We offer flexible work options that put our people first and a hybrid model of minimum 60% on site attendance in a local Head Office.

This role is a
Full-time
role on a
12-Month, Fixed-Term Contract
based at any of our head office locations (Melbourne, Bendigo, Geelong, Ipswich, Brisbane, Adelaide, Sydney, Perth).

So, why work for us?

With over 2.9 million customers, we are one of Australia's largest retail banks with a vision our purpose - 'to feed into the prosperity of our customers and communities, not off it'. In fact, over $366 million have been put back into communities nationwide. We developed Up, Australia's first fully digital bank, which has grown to over one million customers in just six years. We are regularly voted one of Australia's most trusted brands and this isn't something we take lightly, which means Bendigo Bank is the Bank you can be proud to work at

We believe a diverse workforce supported by an inclusive culture is central to our success and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness, injury or disability to equitably participate in the selection process.

Our perks and benefits

Belong to a wonderful team of people. Know how we know they're great to work with? They told us Great benefits, work life balance and flexibility

Bendigo Bank supports ongoing development, with the potential for a portion of education fees being reimbursed by the bank. We want you to be the best version of you, and to help you achieve that

We know the last few years have been rough, so we have partnered with Sonder as our EAP provider that is so much more than just one-on-one counselling. At the touch of a button, you will have access to self-help 24/7 or you can live chat with a team of safety, medical, and mental health professionals to assist with anything life throws at you.

So, what are you waiting for? Come and join the better big bank

Please note shortlisting and interviews may take place prior to the advertised close date, so don't delay: apply now

We don't want you to be missed, so please note that directly emailed CV's may not be picked up by the system and may risk being missed from the process.

We are committed to responding to all candidates, regardless of the outcome of your application.