Assistant Manager, Registry Operations
6 days ago
Location: Melbourne | CBD
Job type: Full time / 12 months
Organisation: Department of Justice and Community Safety
**Salary**: $103,920 - $125,735
Occupation: Customer Service/Call Centre
Reference: VG/DJ0710A
At the Department of Justice and Community Safety, we’re looking for people who want to make a difference. People who take pride in their work. People who get things done. People who are committed to making Victoria a safer place.
We embrace diversity and strive to have a workforce that reflects the community we serve. We’re all about recruiting the best people, regardless of gender, age, disability, religion, sexual orientation, or cultural background. If you think you can do the job and would be a good fit for our department, we’d love to hear from you.
The department is committed to the safety and wellbeing of children and recognises that children’s rights need to be respected, their views welcomed and valued, and their concerns taken seriously and acted upon.
For more information on working with us and our recruitment process, please visit justice.vic.gov.au/careers
We’re proud of the important work we do across Victoria. Want to be part of it?
**About Us**
The Registry of Births, Deaths and Marriages (BDM) recognises and records the significance of each life event that occurs within the state of Victoria.
**About the role**
The Assistant Manager, Registry Operations will be responsible for overseeing BDM operational functions (including call centre operations), alongside the other Assistant Managers. This individual will work closely with Registry Team Managers to provide timely direction and responses to a wide range of complex issues, enquiries and ensures complaints are handled and resolved efficiently as well as ensuring adherence to policies and procedures and State and Commonwealth Acts.
**Please note**: this position is a full time - fixed term role for 12 months.
**About You**
- Demonstrated experience in or understanding of working with and managing people within a dynamic and complex environment.
- Understanding of excellence service delivery values, principles and frameworks.
- Enthusiasm and resilience, with the ability to work collaboratively with various staff
**How to apply**
**_ IMPORTANT INFORMATION:_**
The department is committed to providing and maintaining a working environment which is safe and without risk to the health of its employees consistent with the department's obligations under the Occupational Health and Safety Act 2004 (Vic). Therefore, there is a requirement that all DJCS employees be fully vaccinated against COVID-19 in order to undertake duties outside of their homes.
Prior to commencement of employment with the department you will need to provide evidence that you are vaccinated against COVID-19.
Upon commencement of employment with the department you will be required to provide evidence that you have an up-to-date vaccination status within the timelines specified by the department into the DJCS Service Portal. This includes evidence of all doses of a COVID-19 vaccine required by the department (from time to time).
Acceptable evidence includes:
- COVID-19 digital certificate or ATAGI exemption certificate (available via your myGov account)
- Your immunisation history statement (available via your myGov account)
Other documentation outside the above will not be accepted as evidence of having received your COVID-19 vaccine doses.
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