Manager Registry Operations

Location: Melbourne | CBD

Job type: Ongoing - Full Time

Organisation: Department of Transport and Planning

**Salary**: $182,813 - $248,629

Occupation: Planning

Reference: 5825

**About Us**

The Department of Transport and Planning oversees key planning, transport and land use policy decisions and management across the State. A life-cycle approach to planning, building, connecting and sustaining communities means our people can come together to; improve services, deliver sustainable projects, focus on customer engagement, streamline regulatory approval pathways, facilitate community consultation and better realise local economic opportunities for more liveable communities across Victoria.

The Planning and Land Services Group is a Group within the Department of Transport and Planning and is responsible for supporting the delivery of services and infrastructure that will help build thriving environments and communities across our state.

Land Use Victoria is responsible for providing whole of Victorian Government leadership on land information, policy, assessment, and advice, to enable government to use its land more strategically and maximise public value. It is also responsible for managing the government's program for land administration and property information by providing innovative solutions for authoritative, comprehensive, and easily accessible services in land registration, property information, valuation, land surveying and geographic naming and land data management services. It performs a range of statutory and non-statutory functions. LUV also provides surveying services for major government infrastructure projects, provides all government property valuations and is responsible for all council valuations.

LRS is a large operational business engaged in the processing of land transactions. It includes several operational and support branches tasked with delivering functions under the Transfer of Land Act 1958, the Subdivision Act 1988 and a range of associated legislation. LRS also provides title search and property certificate services, delivered through a private provider, Secure Electronic Registries Pty Ltd (SERV) who also provide administrative services to support the registration over 850,000 property transactions, 2.4 million title searches and 1.5 million other property information services per annum. LRS is also responsible for registering 8,000 plans of subdivision per annum.

We’re focused on outcomes that deliver more choice, connections and confidence in our travel, ensuring the whole transport network works as one to deliver better services and outcomes.

**About the Role**

The Registry Operations Manager will lead and manage the registry operations of Land Registry Services to ensure the effective and efficient delivery of registration services to the Victorian community.

**To access the Position Description, please click here.**

**Position Outcomes / Accountabilities**
- Foster a strong, effective working relationship between Land Use Victoria and SERV Pty Ltd to support the commercialised model of an integrated land registry system delivered through two providers.
- Enhance reports and monitoring tools to effectively govern and manage the delivery of registration services across all operational areas of LRS.
- Identify and co-ordinate processes to ensure the integrity and security of the land register is maintained.
- Represent the department with external stakeholders and negotiate on complex matters with banks and financial institutions, developers, surveyors, lawyers, conveyancers, landowners, and the community.
- Provide leadership and significant contributions to LRS initiatives and manage specially funded and ongoing projects.
- Lead the development and implementation of policies and practices to recruit and train staff for LRS and manage other human resource management issues such as succession planning and performance management to meet corporate objectives.
- Review and improve work practices, service delivery models, systems and technology and ensure all processes and practices are executed to the agreed standards and audited regularly.
- To practice cultural safety by creating environments, relationships, and systems free from racism and discrimination so that people can feel safe, valued and able to participate.

**Key Selection Criteria**

**Qualifications and Experience**

**Mandatory**

**Specialist/Technical Expertise**
- An experienced senior executive with a proven record of service delivery with an adaptable leadership style embracing innovation to improve services to Victorians.

**Desirable**
- A tertiary degree in law, business management or an equivalent qualification.

**What we offer**
- Meaningful work making Victorian communities more accessible and liveable
- Professional growth and development opportunities across the department and the wider Victorian Public Services
- A hybrid working model focused on collaboration and teamwork
- Optimal w