Front Office Duty Manager

4 days ago

Byron Bay, Australia Crystalbrook Collection Full time

Lead our front office crew with a smile
- Dive into a dynamic work environment where no two days are the same.
- You embrace the role of MANAGER on Duty. Not afraid to take charge.

**_Welcome to Crystalbrook Byron_**
Nestled in 45-acres of magical subtropical rainforest, Crystalbrook Byron is a celebration of nature, responsible luxury and the local environment.

**The Role**
Reporting to the Front Office Manager, we're looking for a full time, great, truly outstanding Duty Manager to join our friendly team.

**Your responsibilities include**:

- Greeting, assisting and naturally wowing guests of the hotel
- Jumping to the rescue like a superhero to solve any shift dramas
- Assisting our Experience Curators with front desk duties, as required
- Competently handling emergency situations
- Fostering a culture of innovation and breaking the norm
- Ensuring on-job department training is being conducted to meet our high service standard.
- Monitoring and supporting all departments of the hotel
- Role modelling our Workplace Health and Safety procedures
- Championing our Service Excellence guiding principles

**Your many talents will include**:

- Demonstrated experience in a leadership role in Front Office is a bonus
- Keen to pursue career advancement
- Understanding of PMS (Opera preferred)
- Demonstrated development of Front Office team skills and knowledge
- Proficient in Outlook, Word and Excel
- Able to work a rotating 7 day roster - full availability required
- Your willingness to work across all shifts (morning and night)
- Keeping calm when the fire alarm sounds
- Ability to happily wear many hats

**Crystalbrook Collection**
Crystalbrook Collection is Australia's newest portfolio of distinctive, upscale hotels where differences are applauded. Our environment is dynamic and entrepreneurial, and we heartily believe in looking after our people. We're all about creating unique customer experiences, embracing each location. We love innovation, design, sustainability, connectivityand most importantly, having fun.

**What makes Crystalbrook Collection different?**
We are Collaborators. Who you are matters as much as what you can do. We look for the twinkle in the eye with each Collaborator and a genuine passion to be great, truly outstanding professionals. Our Collaborators deliver service that is interested, curious, empathic, and locally aware.

We want you to make it happen, make it great. To assist you, we provide relaxing zones, learning opportunities through our Crystalbrook Campus and an easy to climb ladder - yep if you’re good at what you do, the only way is up.
- Our Collaborators are always curious for more._

**Join the Positive Rebellion. Tell us what makes you great.

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