Front Office Duty Manager

1 day ago

Byron Bay, Australia Crystalbrook Collection Full time

Lead our front office crew with a smile
- Dive into a dynamic work environment where no two days are the same.
- You embrace the role of MANAGER on Duty. Not afraid to take charge.

**_Welcome to Crystalbrook Byron_**
Nestled in 45-acres of magical subtropical rainforest, Crystalbrook Byron is a celebration of nature, responsible luxury and the local environment.

**The Role**
Reporting to the Front Office Manager, we're looking for a full time, great, truly outstanding Duty Manager to join our friendly team.

**Your responsibilities include**:

- Greeting, assisting and naturally wowing guests of the hotel
- Jumping to the rescue like a superhero to solve any shift dramas
- Assisting our Experience Curators with front desk duties, as required
- Competently handling emergency situations
- Fostering a culture of innovation and breaking the norm
- Ensuring on-job department training is being conducted to meet our high service standard.
- Monitoring and supporting all departments of the hotel
- Role modelling our Workplace Health and Safety procedures
- Championing our Service Excellence guiding principles

**Your many talents will include**:

- Demonstrated experience in a leadership role in Front Office is a bonus
- Keen to pursue career advancement
- Understanding of PMS (Opera preferred)
- Demonstrated development of Front Office team skills and knowledge
- Proficient in Outlook, Word and Excel
- Able to work a rotating 7 day roster - full availability required
- Your willingness to work across all shifts (morning and night)
- Keeping calm when the fire alarm sounds
- Ability to happily wear many hats

**Crystalbrook Collection**
Crystalbrook Collection is Australia's newest portfolio of distinctive, upscale hotels where differences are applauded. Our environment is dynamic and entrepreneurial, and we heartily believe in looking after our people. We're all about creating unique customer experiences, embracing each location. We love innovation, design, sustainability, connectivityand most importantly, having fun.

**What makes Crystalbrook Collection different?**
We are Collaborators. Who you are matters as much as what you can do. We look for the twinkle in the eye with each Collaborator and a genuine passion to be great, truly outstanding professionals. Our Collaborators deliver service that is interested, curious, empathic, and locally aware.

We want you to make it happen, make it great. To assist you, we provide relaxing zones, learning opportunities through our Crystalbrook Campus and an easy to climb ladder - yep if you’re good at what you do, the only way is up.
- Our Collaborators are always curious for more._

**Join the Positive Rebellion. Tell us what makes you great.

  • Front Office Duty Manager

    1 week ago

    Byron Bay, Australia Crystalbrook Byron Full time

    Be part of an effective and motivated team and enjoy career growth - Full time position - over a 7 day roster + a great range of benefits - Be part of a high performing and successful team **Crystalbrook Byron** is a 5-star resort nestled in 45-acres of magical subtropical rainforest, just 5 minutes from the hub of energy that is Byron Bay. Our resort is a...

  • Front Office Duty Manager

    7 days ago

    Byron Bay, Australia Elements of Byron Full time

    We have an opportunity available for an experienced Duty Manager to join our amazing Front Office team in our multi-award-winning, 202 Villa, beach front resort. Working closely with the Front Office Manager and Rooms Division Manager, you will develop and nurture a strong team that are encouraged to cooperate both internally and externally, whilst...

  • Front Office Manager

    2 weeks ago

    Byron Bay, Australia Elements of Byron Full time

    Elements of Byron is a privately owned, award-winning resort offering luxury accommodation options, world-class resort facilities and unforgettable experiences. Consisting of 202 luxury freestanding villas with eight different villa options, we are designed to delight every kind of visitor. We have a beautiful central Lagoon pool, an award-winning Adults...

  • Duty Manager

    2 weeks ago

    Byron Bay, Australia Crystalbrook Collection Hotels Full time

    Crystalbrook Byron is a 5-star resort nestled in 45-acres of magical subtropical rainforest, just 5 minutes from the hub of energy that is Byron Bay.Our resort is a rainforest retreat and a slice of luxury, all wrapped into an environment that relaxes hearts and reinvigorates minds.Join us in our mission to create a more sustainable and memorable guest...

  • Duty Manager

    7 days ago

    Byron Bay, New South Wales, Australia Elements of Byron Full time $60,000 - $90,000 per year

    A little bit about us: Located on fifty acres of absolute beachfront, Elements of Byron is an award-winning resort known for its laid-back luxury and exceptional guest experiences. Our resort features beautifully designed one and two-bedroom villas, diverse dining options, and world-class facilities that embody the best of Byron Bay. We take pride in...

  • Front Office Team Leader

    2 weeks ago

    Byron Bay, Australia beBeeLeadership Full time $90,000 - $120,000

    To deliver exceptional guest experiences, a seasoned leader is required to oversee the Front Office team. Reporting to the Rooms Division Manager, you will mentor and develop your team to ensure an unforgettable guest journey from check-in to departure.Key Responsibilities:- Lead, train, and motivate the Front Office Team, including Front Office,...

  • Byron - Experience Curator (Front Office)

    1 day ago

    Byron Bay, Australia Crystalbrook Collection Full time

    You love connecting with the guests and always leave them wanting more - Your ambition is big but your smile is bigger - Join Australia's leading sustainable resort brand **Crystalbrook - Australia's leading sustainable resort brand** Crystalbrook Collection is Australia's newest portfolio of distinctive, upscale hotels where differences are applauded. Our...

  • Front Office Receptionist

    2 weeks ago

    Byron Bay, Australia Discovery Parks Full time

    Join an Australian industry leader with parks & resorts all over the country- Work hard & have fun with a great supportive team- Full-time roles available**About Us**:G'day Group comprises three leading Australian tourism brands in Discovery Parks, G'day Parks and loyalty program G'day Rewards. Employing more than 2000 people Australia-wide, G'day Group has...

  • Duty Manager

    1 week ago

    Byron Bay, Australia Light Years Full time

    Location - Byron Bay - Role type - Full time **THE VENUE**: Light Years Asian Diner is a modern Asian dining experience that offers delicious share-style food, unique cocktails, and friendly wait staff. Originating in Byron Bay in 2017, the brand has quickly become a beachside favorite and expanded to Noosa, Burleigh Heads, and Newcastle, with each location...

  • Duty Manager

    2 weeks ago

    Byron Bay, Australia Edupi Full time

    Opportunities for career growth and progression- Fantastic work culture and supportive community- Full-Time PositionWe are searching for someone able to successfully run and manage an entire shift as a Duty Manager. All while working with a large team, in a fun, busy and idyllic location.**Culture and Benefits**- Opportunities for career growth and...