Front Office Manager

Please note we are currently only taking expressions of interest. Active recruitment for this role will commence in December 2025, with an expected start date of February 2026.

The recently redeveloped RAC Ningaloo Reef Resort sits on the pristine shores of Coral Bay, a gateway to the World Heritage-listed Ningaloo Marine Park. Featuring 90 modern units, a resort-style pool, ocean-view dining, a contemporary clubhouse, and sustainable features like solar power and EV charging, it offers an unparalleled coastal experience.

Ahead of our grand reopening in mid-2026, we're seeking an experienced and motivated full-time Front Office Manager to lead our guest services team and ensure a warm welcome and seamless stay for every guest.

What will you be doing?

As Front Office Manager, you'll play a critical role in leading the reception and reservations team, ensuring efficient operations, and driving guest satisfaction. Reporting to the Resort Manager, you'll inspire your team to deliver excellent service while managing bookings, financial processes, and compliance standards.

Your day-to-day impact

• Lead and inspire the Front Office team, ensuring exceptional guest service standards.

• Oversee daily reception and reservations, including check-in, check-out, and guest enquiries.

• Manage bookings, rates, and occupancy to maximise revenue.

• Train, roster, and develop your team to perform at their best.

• Review and act on guest feedback, resolving issues promptly.

• Ensure compliance with policies, procedures, and WHS requirements.

• Collaborate with housekeeping, maintenance, and F&B to deliver a seamless guest experience.

What you'll bring to the team

• Proven leadership experience in a front office or reservations role within hotels, resorts, or similar.

• Strong understanding of hospitality systems (NewBook), reservations processes, and guest relations.

• Excellent communication and problem-solving skills, with a guest-first mindset.

• Ability to manage budgets, forecasts, and financial reporting.

• Experience training, rostering, and developing high-performing teams.

• Qualifications in Hospitality/Tourism/Management desirable.

Why you'll love working with us

• A competitive salary package including performance incentives and on-site accommodation.

• Police Check cost covered by RAC.

• The opportunity to lead one of Australia's most exciting resort openings in a world-class destination.

• Access to learning and development programs and career progression across the RAC network.

• The chance to work and live where others holiday – steps from Ningaloo Reef

• Supportive, inclusive team culture and a company that values sustainability and community.

How to Apply

Ready to lead the next chapter of RAC Ningaloo Reef Resort? Click 'Apply' today and submit your resume to join our passionate team and make your mark on an iconic destination.

About RAC

At RAC, we're committed to creating an inclusive workplace where everyone feels welcome and valued. We celebrate diversity and encourage people from all backgrounds to apply. If you require any adjustments to support your application or participation in the process, please reach out to our Talent Acquisition Team – we're here to help.