Byron - Experience Curator (Front Office)

5 days ago

Byron Bay, Australia Crystalbrook Collection Full time

You love connecting with the guests and always leave them wanting more
- Your ambition is big but your smile is bigger
- Join Australia's leading sustainable resort brand

**Crystalbrook - Australia's leading sustainable resort brand**
Crystalbrook Collection is Australia's newest portfolio of distinctive, upscale hotels where differences are applauded. Our environment is dynamic and entrepreneurial, and we heartily believe in looking after our people. We're all about creating unique customer experiences, embracing each location. We love innovation, design, sustainability, connectivityand most importantly, having fun.

**Crystalbrook Byron**
Nestled in 45-acres of magical subtropical rainforest, Crystalbrook Byron is a celebration of nature, responsible luxury accommodation and the local environment.

**You will curate the hotel experience for our guests by**:

- Anticipating and attending to guest queries.
- Checking guests in and out with efficiency, friendliness and flair.
- Processing daily guest transactions and accounts accurately and efficiently.
- Collaborating with other departments, to ensure that the Hotel’s rooms are properly prepared for arriving guests.
- Happily working to busy rosters that range across 7am - 11pm over a 7-day roster.
- Our Front Office team is known as Experience Curators to us, because you help curate our guest's experience to an exceptional level and because we do things a little differently

**Your many talents**
**will include**:

- Previous guest service experience (hotel experience an advantage)
- A logical, common-sense approach to resolving concerns.
- An empathic ability to anticipate our guests' needs.
- Having a current driver’s licence.
- Demonstrated 'can-do' approach to your duties.

**The Perks**:

- Free yoga classes
- Discounts on dining in at our Forest restaurant and a free sleepover experience
- Meal and barista coffee during your shift
- Opportunities to gain qualifications through Crystalbrook Campus
- Flexibility and growth

**WE ARE FLEXIBLE AND SUPPORT YOUR LIFESTYLE BALANCE**

**What makes Crystalbrook Collection different?**
We are Collaborators. Who you are matters as much as what you can do. We look for the twinkle in the eye with each Collaborator and a genuine passion to be great, truly outstanding professionals. Our Collaborators deliver service that is interested, curious, insightful, empathic, stylishly witty and locally aware.
- Our Collaborators are always curious for more._

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