Front Office Duty Manager

2 weeks ago

Byron Bay, Australia Crystalbrook Byron Full time

Be part of an effective and motivated team and enjoy career growth
- Full time position - over a 7 day roster + a great range of benefits
- Be part of a high performing and successful team

**Crystalbrook Byron** is a 5-star resort nestled in 45-acres of magical subtropical rainforest, just 5 minutes from the hub of energy that is Byron Bay. Our resort is a rainforest retreat and a slice of luxury, all wrapped into an environment that relaxes hearts and reinvigorates minds. Join us in our mission to create a more sustainable and memorable guest experiences.

**THE ROLE**:
Reporting to our **Front Office Manager**, this rare opportunity ensures that the shifts across the Front Office department run smoothly, efficiently and continue to provide an outstanding guest service and experience. The role can be varied and is responsible for the oversight and management of the Front Office Team, check in and out process, accurate administration and compliant business management. You will promote the Hotel affectively and communicate efficiently across a wide range of both internal and external stakeholders.

**ABOUT YOU**:
To be successful in this position, we are seeking individuals who naturally demonstrate:

- A genuine ambition for hotel collaboration with strong leadership acumen and experience in driving service standards
- Recent and demonstrable Hotel Front Office Management experience from high end establishments
- Strong IT skills - preferably with experience using Opera PMS
- Relevant long term and permanent working rights in Australia
- A high standard of customer standards and delivery of service
- A tertiary qualification in Hospitality and/or Hotel Management
- A natural energy with an ambitious driven for excellence
- A people centric collaborator with a creative spirit and a respectful and engaging approach to developing and maintaining effective working relationships

**THE BENEFITS**:
You will work with exceptional people in a supportive, diverse and passionate environment and this is a vital position within our team at Crystalbrook Collection. You will enjoy a flexible range of benefits that include:

- A market leading 50% F&B discount across all Venues
- $99 Room rates and a generous friends and family discount
- Lifestyle benefits including extra leave and earth advocacy days
- Green future - we are committed to enhanced sustainability practices
- Dedicated Internal Mobility Programme and reward scheme
- Online learning, career enhancement and development plans
- Personalised employee support network
- Regular service recognition and team events

**Crystalbrook Collection** is an award-winning hotel development and management company, proudly showcasing Australia's newest portfolio of distinctive upscale hotels, restaurants and bars where differences are applauded. In just six years, we own and manage luxury hotel assets worth over AU$1 billion across NSW and QLD. Our growth trajectory continues with exciting plans for new hotels in Adelaide and Canberra, along with ambitions for further expansion both in Australia and Internationally.

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