Service Improvement Consultant

6 days ago


Sydney Central Business District, Australia HAYS Full time

Service improvement analyst - $600-648 per day - Burwood - 5-month contract could go perm

**Your new company**
This government organisation is currently seeking a Service Improvement analyst to join the team on a 5-month contract with potential to go permanent. They are located in Burwood and offer some WFH options.

**Your new role**
As a Service improvement officer you will be able to analyse complex issues from the finance and procurement teams and be able to understand the root cause and come up with a solution to prevent and improve the service quality issues. You will have a strong ability to provide business initiatives to improve the services. You will have strong communication skills as you will be dealing with stakeholders and will work closely with the finance and procurement team. You will have experience with projects, consultancy, and process mapping and frameworks.

**What you'll need to succeed**
- At least 3 years’ experience in service improvement
- Strong experience delivering projects with performance and customer experience
- Be able to analyse complex issues and be able to get to the root cause
- Strong problem-solving skills and be able to build relationships and communicate effectively
- Strong knowledge for synergy and integration of systems
- Strong leading skills in all service improvement processes
- Fantastic communication skills
- Strong stakeholder engagement
- Finance and procurement experience desired
- Agile and have strong attention to detail

**What you'll get in return**
- Opportunity to go permanent
- Government experience
- Great day rate - up too $650 + super

**What you need to do now**

**LHS 297508** #2742613



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