Customer Solutions Consultant

2 weeks ago

Brisbane Central Business District, Australia HAYS Full time

Ongoing temporary roles as customer solutions consultant, flexible Hybrid WFH model

**Your new company**

Our client is a Private Sector Authority who are searching for Customer Solutions Consultant to join the Contact Centre in Enoggera. This role will provide customer service support to our internal and external stakeholders. The role offers hybrid working and the hours are 8.00 - 4.00pm Monday to Friday

**Your new role**

As a Customer Solutions Consultant you will be required to provide customer service support to our internal and external stakeholders, in the delivery of Base Services.

Reporting to the Base Services Support Centre Team Leader, your key responsibilities will include:

- Initial assessment of scope of request or call and raising new work and service orders
- Raising docket related purchase orders for trades
- Add notes to service requests such as when trades are on site or have completed jobs
- Support and contribute to our commitment to continuous quality improvement

**What you'll need to succeed**

To succeed in this role, you would have prior experience in either a contact centre, customer service or an Administration role.

As well as:

- Positive work attitude with a customer-centric approach
- Ability to learn and navigate new systems
- Attention to detail
- Prior experience with Microsoft Office Suite

**What you'll get in return**

Our client is offering a competitive salary and company benefits, with a flexible Work From Home hybrid model in addition to free on-site parking. They will provide ongoing training and career development opportunities, being supported by great team culture.

**What you need to do now**

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

**LHS 297508**#2775542

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