Associate Director Systems Capability

**Associate Director Systems Capability**
- ** Employment Type**: 1 x Ongoing Role
- ** Location**: Flexible/hybrid working arrangements available across NSW, with some travel to Sydney metro locations required from time to time (negotiable)
- ** Grade**: Clerk 11/12
- ** Salary Range**:$145,378 - $168,130 base salary dependent on experience, plus 11.5% superannuation.

**Who we are**

The Department of Customer Service (DCS) is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.

Government Technology Platforms (GTP) forms part of Digital NSW and delivers core and common digital capabilities and infrastructure solutions including cross sector leadership across NSW Government underpinned by the Digital Government Strategy.

**The opportunity**

In this role, you will provide technical capability leadership to develop, iterate and improve all-of-government platform and products to continuously deliver value aligned to government priorities. You will optimise chapter digital technical capability, mitigate risks, and improves the effectiveness and reliability of government services in an agile environment through effective learning and development.

**Day to Day Responsibilities**
- Oversee engineering execution, ensuring alignment with strategic priorities, and manage risks, blockers, and dependencies.
- Drive technical strategy and excellence, working with architects to maintain scalability, manage tech debt, and improve system performance.
- Collaborate with cross-functional teams (Product, UX, Leadership) to align technical and product goals, ensuring seamless integration.
- Mentor Senior Managers and drive talent development, fostering a high-performance culture focused on innovation and accountability.
- Implement process improvements, optimise CI/CD pipelines, and ensure compliance with governance, security, and regulatory standards.

**What you will bring to this role**
- Proven experience in driving continuous improvement of strategic digital delivery capability, creating fit-for-purpose, reusable platforms and products aligned with government strategies.
- Experience in acting a delegate for senior leadership to champion initiatives that maximise the value of all-of-government platforms and services.
- Proven experience in developing integrated digital capabilities to deliver diverse services efficiently, ensuring outcomes align with customer and business objectives.
- Proven experience in refining systems and processes for robust monitoring, reporting, and progress tracking against strategic plans.
- Demonstrated experience in leading high-level negotiations and partnerships across NSW Government Agencies to influence optimal service delivery.
- Proven experience in coaching and develop skilled teams in a scaled agile environment to foster innovation and continuous improvement.
- Experience in monitoring and refining team performance through communities of practice, aligning operating models, and improving organizational health and delivery capability.
- Extensive experience in a digital/ICT functional role including possessing deep technical knowledge and understanding of both legacy and emerging technologies
- Demonstrated evidence of successfully developing and coaching technologists and engineers having hand-on coding experience in a variety of languages
- Experience in delivering and improving complex, integrated ecosystems that incorporate legacy and modern technologies
- Knowledge and experience in Scaled Agile Framework (SAFe)

**Essential requirements**
- Strong leadership and coaching skills with the ability to inspire high-performing teams.
- Proven ability to manage complex stakeholder relationships and high-level negotiations.
- Demonstrated experience in leading digital transformation initiatives in an agile environment.
- Expertise in building and optimising scalable systems and processes for reusable digital services.

**To Apply**

**AI Statement**

Salary Grade 11/12 with the base salary for this role starting at $145378 base plus superannuation

**Closing Date: Tuesday 11 March 2025 at 9:59am**

**Careers at Department of Customer Service**

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

**Belong in our diverse and inclusive workplace**

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

**For more information, please visit**

Information on some of the different typ