Customer Service Consultant

2 days ago

Adelaide Region SA, Australia Westpac Group Full time

**How will I help?**

As a Customer Service Consultant, you will play a pivotal role in supporting and executing an exceptional customer experience for our clients in BT Financial Group. You will contact our customers, advisors and financial institutions to facilitate the accurate and timely completion of customer requests. You will investigate any issues and find appropriate resolutions through various communication channels. You will also be responsible for:

- Contacting both internal and external customers including our business partners
- Identifying opportunities for process improvements
- Identifying and communicating any customer assist trends
- Resolving complex issues through exceptional problem-solving skills and alternative solution generation
- Providing product expertise to internal and external customers, whilst maintaining a superior level of customer service

**What’s in it for me?**

Join a rapidly growing team and be part of the future of a business that has been around for 200 years and whose vision is becoming the world’s best service company.

You will join one big, supportive team and working with us you'll discover new ways of working, and an exciting range of roles to showcase your skills. As an equal opportunity employer, we’re proud to have created a culture where people can be their best, in an environment that values diversity and flexibility. And one where everyone belongs.

**What do I need?**

In order to be successful in this role, you will need to be able to work in a fast paced and challenging environment. The required attributes that we are currently seeking include:

- Exceptional customer service skills
- Strong attention to detail & ability to multi task while delivering a high standard of work
- Ability to solve complex problems and provide tailored solutions
- Confidence in communication through various channels, including written work

**What is it like to work there?**

You’ll join one big, supportive team to reach our vision to become one of the world’s greatest service companies. Working with us you'll discover new ways of working, and an exciting range of roles to showcase your skills. Think inspiring locations, flexible workspaces and unexpected careers.

**How do I Apply?**

**Start here **. Just click on the APPLY button.

The health and wellbeing of our employees is our priority and we will ensure that physical distancing requirements are met in all our workplaces if required.

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