Customer Solutions Consultant

2 days ago

Adelaide Region SA, Australia Red Energy Full time

**Customer Solutions Consultant**
As Customer Solutions Consultant with Red Energy you are our first point of contact for all of our existing customers. You will talk to customers over the phone, assess their needs and provide a resolution while giving exceptional customer service.

Call types can include taking payments, account enquiries and general billing enquiries.

We're offering permanent **FULL TIME WORK FROM HOME** opportunities, working on a rotating roster between the hours of 8:00am - 8:30pm Monday to Friday, and currently 1 in 4 Saturdays between 9:00am - 5:30pm with a day off during that week.

**You will need**:

- Strong customer service experience
- A strong customer focus and great communication skills
- Ability to multitask and problem solve
- A willingness to learn, develop and self motivate
- Confidence in learning new technologies and navigating computer systems

**The Perks**:

- **Paid, online training**:

- **Permanent FULL TIME working from home**:

- 6 monthly salary review + opportunity to earn a KPI based bonus on top of your salary
- **Employee discounts off your electricity and gas bills**:

- Up to 8 weeks of annual leave each year
- Yearly awards celebrations to honor our team and individual success
- **Career growth opportunities - many of our managers started in this exact role**

**About Us**:
We are passionate about providing award-winning customer service to over 1.3 million of our customers across the country. Owned by the mighty Snowy Hydro, we are 100% Australian owned which our customers love us for. We continue to win award after award for our service to our customers - 13 consecutive Canstar Blue Awards for best overall customer satisfaction amongst Victorian electricity providers to be precise

Job Reference: RED00101232

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