Customer Service Consultant Job in Adelaide

4 days ago

Adelaide Region SA, Australia Tenacity Cx Full time

**Responsibilities**:

- Tenacity CX specialises in Contact Centre and Customer Experience Recruitment; we have partnered with a global Insurance company and have multiple opportunities to join a high-performing Customer Care team.
- We are looking customer-centric superstars who are passionate about providing the highest level of service and finding the right resolution for each and every customer This is a great opportunity to kick start your career into the world of Insurance**What's in it for you**:

- A structured training program with Industry specialists - Starting August 15th
- **Full time work from home -** offices located in Sydney, Adelaide & Brisbane - must be able to attend the office on occasion
- Fun, collaborative and social work culture
- **$63,000 salary package **+ Bonus + Permanent Contract
- A supportive leadership team that promotes growth and progression

**The role**:

- Manage inbound service calls relating to policy and product enquires
- Identify customer needs through effective questioning and listening skills
- Provide a personal and sincere customer service experience in every interaction
- Customer experience and first call resolutions are key
- Work towards set KPI's and targets
- Managing and updating client records
- Rotating roster between 8am - 6pm

**What we are looking for**:

- Previous customer service experience is highly desirable - contact centre, retail or hospitality
- Excellent communication skills both verbal and written
- Excellent time management skills and high attention to detail
- Confident, friendly & outgoing personality
- Consultative approach to customer service and the ability to communicate complex information.-
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