Service Coordinator

**Job description**

Hope Circle is a registered NDIS service provider that provides a range of flexible and tailored services to bring people with disabilities hope by building their capacity and living a life based on their strengths, rights, and choices. Hope Circle is committed to improving our client’s quality of life, focusing on a holistic approach.

**Role Description**
- Lead and develop strategies to ensure high-quality services are delivered to clients.
- Oversee daily operations of Team Leaders to achieve high-quality service delivery, including the development and monitoring of client goals.
- Work collaboratively with health professionals and other agencies to ensure client outcomes and personal goals are achieved by building capacity and independence where possible.
- Oversee and ensure day-to-day client needs are met within appropriate timeframes.
- Promote and appropriately represent Hope circle to external agencies, providers, referrers, and clients and their families.
- Ensure any complaints and/or incidents are reported on and resolved within required timeframes and in accordance with policies and processes.
- Monitor team performance and provide regular, constructive feedback to the team and individual team members to improve performance and support professional development opportunities in line with the Performance Development &Review policy.
- Manage unsatisfactory performance and/or conduct in a timely and effective manner.
- Facilitate a team culture that has a strong focus on best practices, compliance, and continuous quality improvement.
- Record client interactions in the client database and ensure timely and accurate entry of client notes that comply with best practice and defensible documentation standards.
- Ensure the secure management and ethical use of client and organizational confidential information and compliance with privacy policies and legislation.
- Be a proactive contributor promoting continuous improvement and innovation.
- Demonstrate a commitment to quality and risk management practices and participate in internal reviews designed to maintain standards and enhance Hope circle service delivery model, reputation, and legislative compliance requirements.
- Actively contribute to a team environment through open communication, participation in regular staff meetings, planning processes, and policy review. Provide backup and support to other staff as necessary.

**CORPORATE RESPONSIBILITIES**
- Display a commitment to the Mission, Vision, and Values of SA HOPE.
- Have a commitment to teamwork and contribute to the team and organizational performance.
- Ensure that the NDIS Code of Conduct is always adhered to.
- Ensure that all policies, procedures, and work practices are adhered to at all times.

**PERSONAL QUALITIES**
- Being adaptable to changing circumstances and being able to prioritize work.
- Client-focused and person-centered.
- Commitment to social justice and inclusion and valuing difference and diversity.
- High standard of personal integrity
- Ability to collaborate with others to achieve common goals.
- Genuine desire to provide the best quality support for people with disabilities.
- Reliable character.
- High-level communication skills, including the ability to work and communicate effectively with clients, their families, community agencies and other professionals.
- Ability to work in a very busy environment and to work both independently and as a part of a team.
- Understanding of privacy and confidentiality issues.
- Valid Driver’s License.
- A cleared Working with Children Check and NDIS Worker screening Clearance.
- Stakeholder management skills
- Proven ability to negotiate.
- Experience with the design and implementation of business development strategy
- Conflict resolution
- The ability to self-motivate and motivate a team.
- Experience working to and exceeding targets.

**Desirable Criteria**:

- Bachelor’s or master’s degree in business, economics, disability, marketing, allied health or a related field. or other relevant qualification
- Proven prior experience in the role.
- Experience with forensic clients.

Pay: $85,000.00 - $95,000.00 per year

Schedule:

- Monday to Friday

**Experience**:

- Service Coordinator: 1 year (preferred)

Licence/Certification:

- NDIS Worker Screening Check (required)
- Australian Drivers License (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person