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Product Coordinator I

2 weeks ago

Melbourne, Australia InComm Payments Full time

Overview:
When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 35 countries around the world. We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise.

InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world’s leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity, and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future.

You can learn more about InComm Payments by visiting our Website or connecting with us on LinkedIn, YouTube, Twitter, Facebook, or Instagram.

About This Opportunity:
As a part-time Product Coordinator, you will support the Product Account Managers and have the opportunity to work with well-known brands and retailers while managing efforts to onboard and launch new products, analyzing and reporting on data trends impacting the business, and aiding in operational and administrative processes. This is an ideal role for those looking to grow their careers in fintech, product management, retail and in business or someone with business experience looking for a part-time role. In this role you will gain experience in project management, client relations, marketing analytics and insights, and much more.

**NOTE: This is a hybrid position. Flexibility to work from home and office.**

**Responsibilities**:

- Address day-to-day requests from the product team and other internal teams regarding billing, card production, customer service, marketing and promotions, sales reporting and all other aspects of product sales
- Collaborate with a wide variety of functional areas such as Sales, IT, Finance, Marketing, product counterparts in US and Operations to develop and provide all information that is required for onboarding, set up and launch of products in InComm distribution channels for both physical and digital gift cards.
- Manage and produce sales reporting and market analytics on a variety of topics including product usage/sales, marketing campaign outcomes, and stock levels/inventory forecasts to be used for client presentations, monthly business reviews, and strategic planning.
- Monitor inventory levels and work with the Product Account Managers to ensure accurate forecasting to meet card production timelines.
- Act as a key point of contact for matters associated with:

- Partner marketing approvals, marketing calendars and sales results
- Partner stock levels, forecasting and planning.
- Completing customer support queries which may include troubleshooting card errors.
- Co-ordinating new product set up and launch.
- Utilize best practices and work on continual process improvements.
- Use and update tools to enable effective workflow, reduce duplication and improve access to information.

Qualifications:

- Highly organized, attention to detail and ability to manage several projects & tasks simultaneously.
- Willingness to learn and ambition to be successful.
- Efficient and proactive
- Confident communicator & ability to interact at any level.
- Willingness to take ownership and ability to drive projects from end to end.
- Ability to work equally well independently or part of a team and able to prioritise competing tasks.
- Sociable and able to quickly build rapport both internally and with business partners.
- Highly proficient with Microsoft Office (Word, PowerPoint, Excel) and quick to pick up other business systems.
- Ability to work under pressure and meet deadlines in an ever changing, dynamic business environment.
- Minimum of 2 years related experience in either a customer facing role or working with retail type products or an equivalent combination of education and experience

InComm provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.
- **This position is eligible for the Employee Referral Bonus Program-Tier I