Customer Coordinator

Posted Date: 20 Oct 2024- Location: Mt Thorley, NSW, AU, 2322**At WesTrac, we’re made for more of what matters most. More family time, with paid parental leave, flexible working arrangements and purchased leave programs to give you the work life balance you’ve always wanted. More development opportunities, with WesTrac's own in house RTO - 50737, access to your own guided learning platform and a range of pathways to help you steer your career in the direction of your dreams. More diversity, with over 4,000 team members with a tonne of differences, united by our passion for building a better tomorrow. As an industry leader and employer of choice, we’re Made for More.**

**Customer Coordinator | Mt Thorley**

**About the role**

WesTrac Mount Thorley is seeking a dedicated **Customer Coordinator** to join our team.

As the **Customer Coordinator**, you will act as the primary point of contact between the customer and the workshop to ensure smooth progression of jobs. As this main point of contact, you will coordinate jobs from time of arrival to site through to work completion and invoice. This role involves management of work in progress jobs to ensure they are completed within agreed upon timeframes and within scope/budget.

The **Customer Coordinator** will be responsible for ensuring an exceptional customer service experience, promoting customer relationship longevity. Through effective communication, you will be required to ensure all maintenance costs and customer needs are satisfied and offer achievable solutions that add value to both the customer and WesTrac. In addition to outstanding customer support, the customer coordinator will participate in continuous improvement strategies to identify potential processes that benefit the team.

**Key Responsibilities**
- Represent WesTrac as the single point of contact for customers, developing positive and consistent relationships
- Create revised quotations and gain customer approval prior to commencement of work variations
- Communicate with key stakeholders to ensure job progress and expected completion timeframes are translated effectively
- Conduct work order management and reconciliation including realigning work orders to reflect the quote
- Review disputed invoices, investigating and resolving any discrepancies
- Submit approval requests for internal cost allocation whilst effectively maintaining warranty claim processes
- Maintain work orders and ensure they are invoiced and processed
- Engage in creating weekly reports to provide information on outstanding work for the business and the customer, and accurately project month end sales
- Ensure customer repair, delivery and expectations are communicated to the workshop, whilst ensuring completion times and quotations are accurate and reflect the job

**Skills & Experience**
- Previous experience in a similar role desirable
- Excellent customer service skills with the ability to develop strong positive relationships with customers
- Ability to problem solve whilst having well-developed analytical & negotiation skills
- Excellent communication skills including written, verbal, and interpersonal
- Computer literacy skills
- MS Office
- Excellent organisation skills with ability to work under pressure and manage multiple priorities at once
- Ability to work successfully in a team & individually, whilst developing strong working relationships

**Benefits**
- Free On-Site Parking
- Made for More Rewards
- Opportunities for career development
- 12 Weeks Paid Parental Leave
- Ability to purchase additional annual leave
- RDO opt in available
- Income protection covering you 24/7
- Fitness Passport for the whole family
- program - work alongside your mates and receive up to $10,000 for each successful referral
- Discounted CAT products
- Wellness Program

If you believe you have the skills and experience to succeed in this role, please submit your resume for consideration via the link. For further information regarding this role, please contact the Recruitment Team on **1300 797 028** and reference job number 3002.

Successful applicants will be required to complete a satisfactory National Criminal History Check as part of the recruitment process.
- At WesTrac, our primary focus is our people. As we look to the future, we're focused on harnessing the best talent and providing them with the support they need to achieve success. WesTrac is a member of the Diversity Council of Australia and recognise the value of and strongly support the principles of equal employment opportunities in the workplace and are committed to continue to build our workplace culture._