Customer Experience Coordinator

17 hours ago

Mount Gravatt, Australia Sci-Fleet Motors Full time

If you get a kick out of delivering good customer experiences and sharing positive moments, we’d love to hear from you

Mount Gravatt Mazda is one of Australia's largest and most successful family-owned and operated automotive groups. No detail is too small when it comes to experiencing Zoom-Zoom for the very first time and we are committed to delivering that sensation to our customers for the life of their ownership.

This role requires you to love looking after people, sharing in positive team, customer and vendor interactions, helping solve problems and staying organised. You’ll have plenty of support from management to guide you when you need it.

Your day-to-day responsibilities include:

- Assisting the sales team with new vehicle deliveries
- Meeting all new vehicle customers as part of their new vehicle experience
- Managing customer feedback with department managers
- Customer follow-up communications
- Reception coverage for part of the day
- Basic administration duties

To be successful, you have:

- Strong customer service background with providing positive customer experiences
- Organisation and time management skills to stay on top of your daily duties
- Experience in utilising Microsoft outlook, word and basic excel
- Excellent telephone manner
- Problem solving with commitment to quality of work and customer satisfaction
- Good personal organisation skills with the ability to work in a team environment to meet required deadlines

About you:
We are looking for someone who can demonstrate:

- Integrity towards our customers and staff, as well as the business
- High standards of professionalism and personal presentation
- Strong communication skills, both written and verbal
- A warm, friendly, calm and approachable manner

For more information on Mount Gravatt Mazda, we highly encourage you to check us out

Simply read our Google Reviews for an insight into our guest experiences or for a behind the scenes look at our team and community culture visit any of our social media pages.

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