Field Service Leading Hand

**About us**
You’ve probably heard of Coates or seen our orange hire equipment on job sites around Australia. But we’re more than just scissor lifts and diggers. We’re an end-to-end solutions company operating across five key areas: Equipment Hire; Engineering Solutions; Industrial Solutions; Power & HVAC; and Training. At Coates, we understand that we’re nothing without great people. So, you don’t just work for us, we work for you. We’re here to support and equip you with great training and development, flexible work options and a positive team environment to help you build your career from the ground up or take it to the next level.

The Field Service Leading Hand **(based in Singleton) **plays a crucial role in helping to ensure hire equipment at the branch is ready, fit and safe for hire. A key focus of the role is providing exceptional customer service to Coates customers, as well as ensuring a high standard of safety. This role will be a split of 75% off tools and 25% on tools. You’ll be responsible for the safe, effective and efficient maintenance, service, overhaul and repair of our extensive range of hire equipment and machinery and assist in the coordination of all Mechanics at our Singleton Branch.

**Your new role awaits**:

- Lead with a safety-first attitude
- Supervise our field service maintenance team of 4 in addition to subcontractors as required
- Provide technical advice and support to our team and customers
- Manage accurate and detailed asset maintenance and servicing records
- Drive maintenance performance in line with Coates Team25 strategy and business KPI’s
- Establish and maintain quality relationships with internal and external stakeholders
- Possess a flexible approach to meeting deadlines and performance measures

**What you’ll bring to the role**:

- Mechanically trade qualified with proven experience across a wide variety of equipment
- Demonstrated leadership skills and experience
- Strong planning and cost control skills
- Effective time management and attention to detail
- Troubleshooting, diagnostic and preventative maintenance skills
- Proven computer skills

**What you’ll get in return**:
As part of our team, you’ll enjoy a range of perks and benefits including:

- Competitive remuneration (because we value great work and believe it should be rewarded)
- Flexible working arrangements to help you balance your work life with your home life
- Training and development to help build your career and equip you for success.
- Purchased extra leave program if you want some more time to do the things you love
- Discounted hire equipment so you can finally finish that home reno job
- Supportive and inclusive team culture that empowers you to do your best work
- Employee Assistance Program (EAP) for professional and confidential counselling and support
- Volunteering opportunities through the Coates Foundation so you can connect to your community

**Why Coates?**
At Coates, we know that people, organisations and communities thrive when everyone feels valued and included. So, we’re proud to be implementing our second Reconciliation Action Plan (RAP) and working to continually improve gender representation and the development of our future female leaders via our annual LEAP program. Safety always comes first at Coates. Our safety-driven processes and policies aim to ensure all stakeholders go to work and return home safely to their families and communities.

**Ready to apply?**

Diversity and inclusion are at the heart of our culture. We’re committed to continually increasing the diversity of our workforce, including leadership levels. We actively encourage all people to apply.

**Coates. Equipped for you