Team Leader, Desktop Assessing

2 days ago

Sydney, Australia IAG New Zealand Full time

**Lead a team and make a difference as a Team Leader - Desktop Assessing**

Join the largest general insurance group in Australia and Aotearoa New Zealand. We’re a top-tier ASX-listed company helping to make the world a safer place through creating a stronger and more resilient business and enabling our portfolio of iconic insurance brands.

**The Role**

Ready to lead and inspire? As a Team Leader in our Retail Claims, Property Claims Fulfilment team at IAG, you'll guide a Property Assessing team to deliver outstanding customer service across all IAG brands. You'll mentor your team, ensuring they excel while driving success through our national frameworks and supply chain models.

**Key Role Accountabilities**:
**Customer**:
Ensure your team delivers an outstanding customer experience, maintaining service levels and proactively improving where needed.

**Operational Performance**:

- Lead your team to execute the business unit's 12-month plan. Manage resources to meet or exceed state targets in people, customer, and commercial measures.

**Governance & Risk**:

- Ensure adherence to Group policies.
- Guide your team to meet business outcomes in line with legislation, regulatory codes, contracts, and IAG frameworks. Build strong relationships with suppliers to optimize outcomes and resolve complex issues and complaints.

**People**:

- Embody the values of Closer, Braver, Faster.
- Promote a safe and healthy workplace. Support and mentor your team to achieve commercial, customer, and quality outcomes.

**Financial Authority**:

- Approve non-indemnity expenses up to $5k. Ensure compliance with the Group Delegations & Authorities Policy.
- This is a **permanent role**, and we welcome applicants from across** Australia.**

**About You**
- Minimum 3 years team leader experience, or equivalent exposure and experience
- Extensive experience in complex claims management
- Proficient in the understanding of building concepts and terminology
- Demonstrates a high level of attention to detail
- Proven ability to identify risks
- Effectively manages internal and external stakeholders
- Strong negotiation and influencing abilities

**Applications close on Thursday, 22nd May 2025 at 23:59 AEST.**

**Joining IAG** you’ll have access to a raft of benefits from across the Group:

- Boosted superannuation with 13% as standard
- Up to 50% off personal insurance, including home and motor insurance
- 5 myLeave days per year on top of annual leave
- Work from home and many more flexibility options with myFlex
- Industry-leading 20 weeks paid parental leave, available from the day you start, for both primary and secondary carers
- Dedicated career growth programs, including the award-winning IAG Academy
- Employment type eligibility criteria apply

**ABOUT US**

As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.

Learn more about who IAG is here.

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