Desktop Assessor

1 week ago

Greater Sydney Area, Australia Suncorp Group Full time $90,000 - $120,000 per year

Desktop Assessor

  • Permanent Roles
  • Various Locations across Australia - NSW, QLD, VIC, TAS, SA

About Us
Welcome to a place where you can chase real progress and drive real change – including in your own career. Being part of the Suncorp Group means being switched on, endlessly curious, and always adaptable. In return, you'll be supported to bring your ideas to the table and challenge conventions – all to make life a little brighter, simpler, and better for our customers and each other.

We love a diverse team – our people come from insurance, site supervision, estimating, trades, property management, and leadership backgrounds.

About The Role
As a Desktop Assessor, you'll assess property damage virtually or onsite, determine claim scope and quantum, and support Claim Managers to deliver exceptional customer experiences. You'll play a key role in ensuring fair, timely, and accurate claims outcomes.

What You'll Do

  • Conduct desktop and virtual assessments to determine claim scope and coverage
  • Communicate clearly with customers, repairers, and internal teams
  • Support digital claims processes and promote virtual assessment tools
  • Identify and manage risks, including fraud and underwriting concerns
  • Contribute to continuous improvement and share insights with your team
  • Assist during major events and catastrophes as needed

About You

  • Strong customer service and communication skills
  • Confident with technology and virtual assessment tools
  • Insurance or building/trade experience (highly regarded)
  • Knowledge of claims processes and policy interpretation
  • Detail-oriented with strong problem-solving and negotiation skills
  • Resilient, adaptable, and committed to continuous learning

Our Benefits

  • Competitive salary package + bonus on offer
  • Extensive ongoing support and training

Employee benefits | Suncorp Group

Suncorp Group is all about making a difference for people and in the communities, they call home. Few areas of our business are quite as foundational in making that difference as our Claims teams. They provide support and understanding for customers in some of their most challenging times, while finding outcomes that get their lives back on a healthier, happier path. That takes a special kind of person. Someone who can pick up the ins and outs of insurance processes – and deliver it to customers in a way that feels refreshingly simple. Someone who's naturally empathetic and finds joy and pride in making a genuine difference – because you'll be doing that from the moment you start work each day.

If this opportunity sounds like the challenge you have been looking for please apply online today.

At Suncorp we build inclusion by providing an environment where everyone can be themselves and feel valued, involved and respected for their perspectives and contribution.

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