Desktop Support Team Leader

EMPLOYMENT TYPE - Ongoing Full time

LOCATION - NSW

AFP BAND & SALARY - Band 07 ($118, $127,101.00)

JOB REFERENCE NUMBER

This advertisement is to fill current vacancies and create a merit list for future ongoing or non-ongoing vacancies arising over the next 12 months.

Did you know?

The mission of the Australian Federal Police is to provide dynamic and effective law enforcement to the people of Australia. It provides policing throughout Australia in relation to the prevention and detection of crimes against the Commonwealth, its laws and integrity, and community police services to the Community of the ACT.

Working for the AFP provides you with a diverse and rewarding career. Whether you immerse yourself in a position on the frontline, or provide critical operational or professional support, the work you do makes a big impact on the people of Australia.

We recognise your contribution to our workforce and offer generous remuneration and conditions including:

Six weeks (30 days) of paid annual leave per year + additional paid Christmas stand down

4 extra days of mandatory rest leave per year

18 days of paid personal leave per year

Generous superannuation of 15.4%

18 weeks paid Parental Leave for Primary Caregiver (and 11 weeks for Secondary Caregiver) + additional unpaid leave entitlements for up until 24 months from the child's date of birth or placement

Generous salaries and incremental salary progression governed by the AFP Enterprise Agreement

Flexible and hybrid working arrangement that provides work/life balance

Health & wellbeing services – with a focus on early intervention, education and prevention

Access to ongoing training and professional development opportunities

What is the role?

Applications are sought from suitably qualified applicants wishing to be considered as a Team Leader within the Desktop Support section. This position sits within the Chief Technology Officer (CTO) Branch of the Chief Information Officer (CIO) Command. The CIO Command is a key enabling group that provides technology solutions to combat crime, and support operational members through innovative solutions that impact upon the criminal environment. The CTO Branch provides end to end support for all AFP Networks, ICT Infrastructure and Operations, Cloud Services and Customer Support. As a Team Leader you also play a pivotal role in developing people, managing change and influencing behaviours that lead to a supportive culture that respects the perspectives, talents and value of each individual. Consistent with the AFP values, AFP leadership philosophy, organisational reform agendas, AFP corporate business plans and your Performance Development Agreement, the expectation is that you will deliver on the core responsibilities and meet any requirements of the position as outlined below.

What will you do?

Being accountable for managing and leading a Desktop Support team, including managing allocated resources, setting work area priorities, workflows, developing strategies and evaluating business outcomes.

Developing team members and fulfilling a guiding, mentoring and advisory role.

Providing HR and management support to team members.

Building and sustaining relationships and liaising with a range of stakeholders including other teams, peers and colleagues across AFP and other organisations.

Supplying advice and services to business areas seeking to improve or enhance their business processes.

Assisting in maintaining regular and timely communication with both business and technology stakeholders.

Ensuring that appropriate action is taken to anticipate, communicate, investigate and resolve problems in systems and services.

Ensuring outputs are achieved within the strategic direction of the AFP.

Leading a range of corporate support tasks.

Maintaining currency in information technology processes and technical knowledge through ongoing professional development.

Essential Requirements

You must be an Australian Citizen at the time of application

A Negative Vetting 1 (Secret) security clearance or the ability to obtain one

Minimum of 3+ years relevant IT experience in a senior or leadership role.

Demonstrated leadership experience in a customer-facing IT support team.

Relevant qualification or extensive experience and expertise in Information Technology or closely related field

Demonstrated ability to lead a team of technical professionals providing front line support services

Excellent written and verbal communication skills, with an ability to translate between business and technical people

Excellent organisational, negotiation and conflict management skills.

Desirable Requirements

Contemporary experience providing technical support or leading a team of technical professionals across the following technologies:

Windows 10/11

MS SCCM/Intune

Active Directory

MS Exchange

Citrix M365

Additional Information

Domestic or International travel may be required for this role, depending on AFP business needs.

Selection Criteria

Achieve results

Communicates with influence

Contributes to strategic thinking

Cultivates productive working relationships

Shows personal drive and integrity

Technical knowledge and skills

Application

Please submit the following documents via our Jobs portal prior to the closing date and time:

Resume/CV - This will form the basis for determining your suitability against the position requirements and give the panel a clear outline of your current knowledge and qualifications along with previous experiences. Please include your work history, responsibilities and achievements.

Applicant pitch (maximum two pages). Ensure your pitch tells us why you are the best fit for the role, with examples that demonstrate your capabilities addressing the selection criteria, role requirements and work level standards for the role.

Only complete applications will be considered. Please review and ensure the uploaded documents are correct for this application after submitting your application.

Employment Suitability

Should you successfully progress from the application stage all applicants must:

Complete an Employment Suitability Questionnaire (ESQ) and provide a traffic history check and proof of Australian citizenship. This aids in the assessment of your character and your ability to comply with the AFP's professional standards both in an official and private capacity. Please review our AFP Character Standards to ensure that you meet our requirements before you submit your application. Applicants will not receive feedback if they are unsuccessful at this gateway.

Have your fingerprints taken if an offer of employment is made.

Undertake mandatory drug testing for illicit drugs. This sample could include; urine, saliva or hair.

Satisfactorily undertake a security clearance to the level specified for the position.

Recruitment Process

Applicants who have demonstrated their suitability for employment through their resume and application, may be asked to complete additional assessments or activities to determine suitability for the role. This may also include a formal interview. Using the relevant AFP work level standards as a guide, you may be asked a range of questions to demonstrate your skills and abilities. These could include behavioural based scenario questions. Read our guides for applicants to find out how to prepare for your interview.

Commitment to Diversity & Inclusion

At the AFP we value the different perspectives, approaches and lived experiences of our people, and recognise that our collective intelligence and diversity is what makes us stronger. As such, we encourage applications from people from all walks of life, including people from culturally and linguistically diverse backgrounds, First Nations people, women, the LGBTQIA+ community and people with disability.

Contacts and Closing Information

Contact Officer: Craig Tolliday,

Contact Officer Phone: ,

Contact Officer Email: Contact&

Applications Close: 11:59pm (AEDT) 04/11/2025

To view our other employment opportunities, please visit our career site.