Project Support Officers

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- Location: Canberra, Australian Capital Territory
- Type: Contract
- Job #14839

**About the role**:
Our client is seeking the services of two Project Support Officers to join a multi-disciplinary team to deliver one of its IT projects.

**Key responsibilities**:
The Project Support Officer’s primary role is to support senior managers with undertaking project and administrative support tasks/activities including:

- Support the project reporting across the portfolio providing visibility and transparency of the progress of work. Ensure quality assurance and scrutiny of overall portfolio to support successful delivery of portfolio objectives and outcomes.
- Support the project governance activities, including collaborating across department and with external partners to ensure streamlined processes and practices.
- Engage with project and policy stakeholders and provide support to help implement the project.
- Providing accurate and timely advice about the project to stakeholders, including finding solutions to project management issues as they arise.
- Monitor project use and impacts and communicating these findings in a variety of formats e.g. Senate Estimates briefs.
- Support the project governance through timely and accurate secretariat functions, high-quality advice and reports to key stakeholders, including senior executive, governance and advisory boards.
- Support, monitor and report the project’s procurement activities and contracts for compliance and deliverables.
- Contribute to the development and maintenance of processes and procedures, including standard operating procedures, guidance material and templates. Identify opportunities to improve processes and procedures to support team objectives and management decision making.

**Highly Desirable criteria**:

- Ability to build effective working relationships with senior staff, internal and external stakeholders
- Assist in managing stakeholder expectations, including: o Assist with conducting stakeholder analysis; and o Preparing stakeholder impact analysis
- Work with other contractors and consultants employed by the department and reporting to department governance bodies, or government bodies.
- Demonstrated skills in time management, organisation and co-ordination of multiple priorities to meet deadlines.
- Proven ability to make appropriate decisions, escalate enquiries within the boundaries of this roles’ delegated authority work within specified timeframes.
- Previous experience providing project/administrative support in an executive office environment.
- Prior experience with procurement processes is desirable (not essential)
- High standard of written work and attention to detail for Quality Assurance of work.
- Advanced skills in Microsoft Suite
- Strong communication and interpersonal skills.
- Experience reporting to department governance bodies, or government bodies.
- Ability to assist in the design and development of communication events and promotional materials to support effective sector engagement and change management
- Attending meetings and being available for consultation as required;
- Following the department’s program protocols for communication with stakeholders, format of documents, clearance processes, consultation, timeframes and security arrangements;
**Desirable criteria**:

- Understanding of agile and lean product/project development and management
- Ability to work as part of a multi-disciplinary IT delivery team.
- Experience in the Australian Apprenticeship sector

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