Library Customer Service Officer

**Part Time Fixed Term Position - March 2026** **28 hours a week** **Monday, Tuesday, Wednesday & Friday** **Band 3 Library - Salary Range $67,833 to $69,105 per annum pro rata + 11.5% Super** **About Melton City Council** The City of Melton is a community where everyone belongs. Ours is a vibrant and diverse municipality - one of the fastest developing in Australia. Our organisation strives to provide our community with state-of-the-art amenity and facilities, engaging health and wellbeing options, and support to become active members of our Lifelong Learning City. We invest in innovation, offering professional and personal development, and generous leave and flexibility to staff, while also fostering a collaborative and inclusive culture. You’ll be able to work close to home in a dynamic setting featuring cafes and retail options set amongst heritage buildings and open green spaces. **The Opportunity** Reporting to Team Leader Library Customer Experience, you will have the opportunity to engage with the community around collections, technology to support lifelong learning. This position services both internal and external stakeholders, including library members, library staff, and the general public, ensuring customers have a positive experience in our Library and Learning Hubs. **Key Responsibilities** - Deliver high quality customer service at library facilities or outreach points, ensuring customers have a positive library experience characterised by active engagement. - Create a welcoming experience by engaging with customers throughout the library, joining and inducting new library members, and providing tours of library facilities. - Proactively assist customers to maximise their use of the library, resources, equipment, technology and online library platforms. - Assist with the maintenance of the library collection through efficient shelving of resources, shelf tidying, updating displays and processing of item lists. To view the **Position Description**, click **here**. **About you** **_ To be successful in this role you will have the following:_** - Beyond secondary education or equivalent with some experience in a customer service or community focused environment. - Demonstrated customer service skills with the ability to relate well to a diverse range of people. - Some experience working in public libraries or a community focused organisation. - Current valid Victorian Driver’s Licence. - Must hold or be able to obtain an Employee Working with Children Check. **Culture and Values** Our vision for our community is to be: "A vibrant, safe and liveable city accessible to all" and that means there’s a place here for you too. Our organisational values represent us as an established growth Council and the values are reflected in everything we do; our decision-making, our actions and our service provision to the community. Council has a diverse and vibrant organisation and we’d love to have you join us to help shape a city for the future. We are Vibrant MELTON. Our values are: - Motivate - Empower - Lead - Trust - Open - Nurture **Benefits** There are a number of great reasons why our people love working at Melton City Council: Staff Benefits | Melton City Council - 5 weeks annual leave* - Flexible Working Hours - Extensive Career Development & Leadership Programs - 16 weeks Paid Parental Leave **(Super is paid during parental leave**)**: - 3 weeks Paid Secondary Carer Leave* - Family Room available including Breastfeeding Facilities - Australian Breastfeeding Association - Wellbeing initiatives - Subsidised Uniforms - These benefits are pro rata. **How To Apply** If you require further information about the position, please contact **Nick Tomé**, Team Leader Library Customer Experience on **9747 5913**. Applications must include a Resume and address the Key Selection Criteria outlining your suitability to the role. To address the Key Selection Criteria, you will need to write short statements explaining how you meet the criteria, or how you demonstrate the capability. We encourage you to keep your responses concise. **To be eligible for employment at Melton City Council you must be legally entitled to work in Australia.** All successful applicants will need to undertake pre-employment requirements including but not limited to a satisfactory criminal history record check. Successful applicants must be able to comply with any COVID-19 Public Health Orders applicable to Local Government employees. **Melton City Council is committed to being a child safe organisation and has Zero tolerance for child abuse. Melton City Council is committed to creating and maintaining a child safe organisation where protecting children and preventing and responding to child abuse is at the centre of our everyday thinking and service delivery.** Applications close **11:59pm** Monday **10 February 2025