Library Customer Service Officer

**3 x Part Time Permanent Positions**

Position 1: 21 hrs per week - Monday, Tuesday & Friday (includes 1 evening and 1 Saturday per month)

Position 2: 24.5 hrs per week - Monday to Thursday (includes 1 evening and 1 Saturday per month)

Position 3: 20.66 hrs per week - Tuesday, Thursday, Friday, & Sunday (includes 1 evening and 1 Saturday per month and every Sunday)

**Band 3 - Salary Range $69,868.53 to $73,701.99 per annum Pro Rata + 12% Super**

**Salary offered will depend on level of skills and experience.**

**Why join Melton City Council?**

Melton City Council is proud to serve one of Australia’s fastest-growing and most diverse communities. We are a forward-thinking local government committed to creating a city where everyone feels welcome, supported, and empowered.

As a Council, we are driven by innovation, inclusion, and excellence. We deliver high-quality services and infrastructure, promote lifelong learning, and champion health and wellbeing across our municipality. Our team plays a vital role in shaping a vibrant, sustainable future for our residents.

Working with us means being part of a collaborative and inclusive culture that values your growth. We offer:

- Professional and personal development opportunities
- Generous leave entitlements and flexible work arrangements
- A dynamic workplace close to home, surrounded by heritage charm, green spaces, and modern amenities

Join us and help build a city that thrives—where your work makes a real difference every day.

**The Opportunity**

As a member of the team, you will have the opportunity to engage with the community around collections, technology to supporting lifelong learning. This position reports to Team Leader Library Customer Experience. This position services both internal and external stakeholders, including library members, library staff, and the general public.

In this role you will:

- Ensure customers have a positive experience in our Library and Learning Hubs by delivering high quality customer service.
- Support the learning outcomes of residents by assisting in the use of resources, technology and online library platforms, and delivering literacy and learning programs.

**Key Responsibilities**
- Deliver high quality customer service at library facilities or outreach points, ensuring customers have a positive library experience characterised by active engagement.
- Proactively assist customers to maximise their use of the library, resources, equipment, technology and online library platforms.
- Under the direction of the shift supervisor, undertake routine library tasks including issuing and returning loans, event bookings, collecting fees, and basic information and directional enquiries.
- Assist with the maintenance of the library collection through efficient shelving of resources, shelf tidying, updating displays and processing of item lists.
- Deliver the day-to-day bookings, hire and operation of meeting rooms and tenant space across Council's Library and Learning Hub facilities.
- Deliver literacy and learning program sessions or outreach visits for children and adults under the direction of a supervisor.

To view the **Position Description**, click **here**.

**About you**

**_ To be successful in this role you will have the following:_**
- Completion of at least 4 years secondary education plus a short industry-based training course or some on-the-job training.
- Demonstrated customer service skills with the ability to relate well to a diverse range of people.
- Some experience working in public libraries or a community focused organisation.
- Current valid Victorian Driver’s Licence.
- Must hold or be able to obtain an Employee Working with Children Check.

**Culture and Values**

Our vision for our community is to be: "A vibrant, safe and liveable city accessible to all" and that means there’s a place here for you too. Our organisational values represent us as an established growth Council and the values are reflected in everything we do; our decision-making, our actions and our service provision to the community. Council has a diverse and vibrant organisation and we’d love to have you join us to help shape a city for the future.

We are Vibrant MELTON. Our values are:

- Motivate
- Empower
- Lead
- Trust
- Open
- Nurture

**Benefits**

There are a number of great reasons why our people love working at Melton City Council:
Staff Benefits | Melton City Council
- 13 ADO's (Accrued Day Off) per year*
- 5 weeks annual leave*
- Extensive Career Development & Leadership Programs
- 16 weeks Paid Parental Leave **(Super is paid during parental leave)**:

- 3 weeks Paid Secondary Carer Leave*
- Family Room available including Breastfeeding Facilities - Australian Breastfeeding Association
- Wellbeing initiatives
- Subsidised Uniforms
- Eligible for Full Time positions or Part Time positions Pro Rata and Fixed term positions eligible after 12 months of employment.

**How To Apply**

If you require further information ab