Key Account Manager

2 weeks ago

Melbourne Airport, Australia GJK Facility Services Full time

**Introduction**:
BETTER EXPERIENCES, BETTER OUTCOMES

It's an exciting time to be joining GJK Facility Services - we have grown significantly over recent years and are transforming for future growth and opportunities to help our customers and people.

We are a leading provider of facility services, committed to provider better experiences and better outcomes to our customers and our people.

As a member of the GJK Facility Services team, you will have the opportunity to work with a supportive and friendly group of professionals who take pride in their work.

An exciting opportunity exists within Victoria for a Key Account Manager - Aviation Cleaning to join GJK Facility Services to lead a large cleaning portfolio.

Reporting to the Director of Operations, the primary objective of the role is to effectively oversee our Airport Aviation Cleaning Contract in line with our clients’ contractual agreements and expectations.

In this high-performance environment, you will achieve success by consulting with stakeholders on a regular basis while tenaciously driving performance delivery.

As you will be in constant contact with senior executives and external representatives, you will display professional presentation and communication abilities.

You will have a strong history of success in the Management of large-scale operations and a thorough working knowledge of Contract Management systems and processes.

Proven leadership skills are an essential requirement of the role as is a strong decision-making capability.

Primary areas of responsibility and accountability include, but are not limited to:

- Responsible for implementing and maintaining a detailed Account Management Plan.
- Detailed management of all Customer monthly KPI and Compliance reporting.
- Work alongside the General Manager of Cleaning Operations to ensure the delivery of the contracted cleaning services across the Precinct.
- Achieve and exceed client service level agreements.
- Manage and oversee the Client and Contract agreed scope of works.
- Collaborate with regulatory bodies, government agencies, and other stakeholders as required.
- Handle and resolve client requests in a timely and professional manner.
- Manage the strategic client relationships at senior executive levels.
- Ensure all business activities comply with relevant Acts, legal demands, and ethical standards.
- Compliance with P&L and budget in line with contract needs.

**Requirements**:

- Proven experience working within an airport precinct with a strong focus on compliance.
- Knowledge of local and international aviation regulations.
- Strong leadership skills and the ability to inspire a culture of safety and compliance.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with various stakeholders.
- Proven commercial acumen with a track record of exceeding targets and set KPI’s.
- Strong commitment to customer satisfaction.

What can GJK offer in return?

You will have the support of a dedicated team, the opportunity to grow within our company, excellent remuneration and staff reward and recognition incentives.

At GJK, we offer a positive work environment with ongoing training and mentoring.

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