Optimisation Manager

Let’s talk about who we are

The nib Group has a mission and vision of people enjoying better health. Through our success, we aspire to more prosperous and sustainable communities, not only the creation of enterprise value. nib is a trusted health partner, helping members and travellers make more informed healthcare decisions, transact with healthcare systems and generally live healthier lives.

We're looking for people who share this passion and want to be a part of a team that has the appetite and ambition to be extraordinary. Extraordinary comes in different perspectives and experiences. We're committed to an environment where everyone has the autonomy and freedom to be their authentic selves, every day.

Let’s talk about diversity, equity and inclusion

Let’s talk about this role

As the Optimisation Manager, you will play a pivotal role in driving performance improvements and operational efficiency across our sales and retention contact centre.

With a strong focus on data-driven insights and continuous improvement, you will be responsible for analysing performance data, identifying opportunities for optimisation, and formulating robust strategies that lead to improved member experiences and operational efficiencies.

You will lead and manage optimisation projects from initiation to successful completion, ensuring projects are delivered within specified timelines and budget constraints. You will identify opportunities to enhance member experiences and efficiency throughout the sales and retention process, aligning your strategies with the overarching goal of delivering exceptional customer satisfaction.

Let’s talk about you

This is an autonomous role which will see you taking ownership of projects, making decisions and driving actions. A strong background in sales and customer retention with a deep understanding of strategies and techniques to drive revenue growth and foster customer loyalty will see you succeed in this role.

Furthermore, we’re looking for:
- Exceptional communication and presentation skills to showcase key findings and provide actionable recommendations to senior management- Strong analytical skills, with the ability to derive actionable insights from complex data sets- Excellent project management and organisational skills- Proficiency in data analysis tools and software (e.g., Excel, Tableau, etc.)

Let’s talk about working at nib

Our hybrid working model provides our employees with the flexibility to work from one of our office Hubs and from home based on what works best for them and their team. We make a commitment to come together with purpose and are excited to share moments that matter with one another. Our Hubs are purpose built to support focused work, connection, and collaboration with peers. We provide a new starter benefit as well as ongoing financial support to set up and maintain a functioning home workspace. At nib, we’re committed to creating a flexible working environment where you’re free to be you.

Other benefits to support you at work (and play) include:
- Generous discounts on nib health and travel insurance products including 50% discount on employee health insurance- The opportunity to give back to the community through paid leave for volunteering through nib Foundation- Support _your better health _- whatever that looks for you - through our nib Well Program and corporate fitness discounts- Access to our employee share plans, short-term incentive program and life and salary continuance insurance benefits- Benefits to support our diverse workforce with 18 weeks paid parental leave for all new parents regardless of carer status, 5 days paid cultural leave for First Nations peoples and 4 weeks paid gender affirmation leave for trans, gender diverse and intersex employees

The fine print

All your information will be kept confidential according to EEO guidelines. Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment.

We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands where we live, learn and work.