Optimisation Strategist

Let’s talk about who we are

The nib Group has a mission and vision of people enjoying better health. Through our success, we aspire to more prosperous and sustainable communities, not only the creation of enterprise value. nib is a trusted health partner, helping members and travellers make more informed healthcare decisions, transact with healthcare systems and generally live healthier lives.

We're looking for people who share this passion and want to be a part of a team that has the appetite and ambition to be extraordinary. Extraordinary comes in different perspectives and experiences. We're committed to an environment where everyone has the autonomy and freedom to be their authentic selves, every day.

Let’s talk about Diversity, Equity and Inclusion

Let’s talk about this role

As the Experimentation Strategist, you are responsible for the planning, maintenance and execution of our experimentation program. Using a combination of qualitative & quantitative data, heuristics and behavioural science to identify opportunities and areas of friction, they will ensure the Growth & Performance team is working on the most valuable activities for our customers and the business. Work with cross-functional leaders to define a vision and strategy to make experimentation a powerful lever of growth for nib across multiple business streams.

The Experimentation strategist will be responsible for prioritising and managing the experimentation roadmap, defining hypotheses and success metrics and driving the communication of test results. You will be a primary point of contact for all aspects of testing and will work to educate and upskill teams across nib to self-serve and leverage experimentation to improve our digital experience.- Find insights that help us understand how decisions are being made, how they’re affecting nib’s customers, and drive initiatives to improve these at scale - especially in support of new digital and offline customer experiences- Lead the definition of success, metrics to measure it, and seasonal goals and priorities of the experimentation program- Provide thought leadership and champion experimentation and data-driven decision making- Contribute to building reusable knowledge, processes, and methodologies within the digital team to help drive the team’s efficiency, scope and growth

Let’s talk about you

You have an analytical mindset to identify opportunities, evaluate results and recommend appropriate action based on quantitative and qualitative sources such as Google Analytics, session recordings and heatmaps.

We’re looking for:
- Experience leading qualitative and quantitative research to uncover opportunities to improve website user experience- A good understanding of statistics and how this is applied to your experiment analysis- Experience working with Optimizely and/or other Optimisation tools- Experience working with Analytics tools like Google Analytics & ContentSquare

Let’s talk about working at nib

Our hybrid working approach means our employees work outside of the office for the majority of the time. Our hubs offer workspaces to connect and collaborate for events, meetings, or activities. To help our employees embrace working outside of the office, we provide financial support to set up and maintain their home workspace. nib’s approach to flexibility is focused on personalisation and giving our employees choice - not only in where they work, but also when and how.

Other benefits to support you at work (and play) include:
- Generous discounts on nib health and travel insurance products including 50% discount on employee health insurance- The opportunity to give back to the community through paid leave for volunteering through nib Foundation- Support your better health - whatever that looks for you - through our nib Well Program and corporate fitness discounts- Access to our employee share plans, short-term incentive program and life and salary continuance insurance benefits- Benefits to support our diverse workforce with 18 weeks paid parental leave for all new parents regardless of carer status, 5 days paid cultural leave for First Nations peoples and 4 weeks paid gender affirmation leave for trans, gender diverse and intersex employees

The fine print

All your information will be kept confidential according to EEO guidelines. Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment.

We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands where we live, learn and work.