Commercial Operations Manager

2 days ago

Newcastle, New South Wales, Australia National Car Parks Limited Full time £40,000 - £60,000 per year

About The Role
As a Commercial Operations Manager, you will oversee the day-to-day operations of multiple parking sites within your area. You will lead teams, optimise revenue, and ensure compliance with company policies, all while delivering exceptional service to our customers. This is a role for a proactive leader who thrives on achieving targets and fostering positive team dynamics.

Key Responsibilities

  • Full P&L accountability, driving revenue and managing costs.
  • Devise and execute strategies to enhance revenue through local marketing, pricing optimisation, and value-added services.
  • Lead and inspire a team of parking colleagues to maintain operational excellence and exceptional customer service.
  • Collaborate across teams to ensure seamless customer experiences and operational success.
  • Ensure compliance with health and safety regulations and company policies.
  • Develop and deliver training to continually improve team performance.
  • Respond to and resolve incidents, maintaining open communication with senior management.

Who You Are

  • Experienced in parking operations management, retail, or similar multi-site roles.
  • Skilled in financial management, budgeting, and P&L processes.
  • An inspiring leader with strong coaching and interpersonal skills.
  • A proactive problem solver with a customer-first mindset.
  • Knowledgeable about health and safety regulations.

What We Offer

  • Competitive Package: £40,000 base salary + £5,000 car allowance.
  • Generous Leave Benefits: 33 days per year (inclusive of bank holidays).
  • Birthday Bonus: Enjoy an extra day off on your birthday.
  • Reward & Recognition Program: Celebrate your successes with us.
  • Perk Scheme: Discounts at your favorite stores.
  • Parking Benefits: Free or discounted parking for your convenience.
  • Cycle to Work Scheme: Get up to £1,000 toward a new bike.
  • Company Pension: Plan for your future with a competitive pension scheme.
  • Death in Service Benefit: Offering peace of mind for you and your loved ones.
  • Employee Assistance Program: Supporting your well-being every step of the way.
  • Work-Life Balance: Thrive in a supportive environment that values balance.
  • Continuous Development: Training, coaching, and growth opportunities to help you excel.

Since August 2017, we are owned by Park24, a listed Japanese company, and Development Bank of Japan (DBJ). Park24 is the majority owner based in Tokyo and is a major parking operator across 7 countries. DBJ, co-investor alongside Park24 and a Japanese government-owned financial institution, is a sophisticated private equity investor who also has a strong track record in infrastructure finance

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