Account Manager

**Reapit - Who are we?**

**Move Me In (MMI)**, a Reapit service, is Australia’s fastest-growing independently owned moving platform, transforming the moving experience through innovative, technology-driven solutions. We simplify the often-stressful process of moving by providing a seamless online journey, accessible 24/7. Through MMI’s self-serve online portal, users can connect utilities, update their address, arrange removals, and secure insurance—all in just three minutes.

Our platform is fully customisable, offering white-labelled solutions that integrate seamlessly with real estate agents’ branding to meet the unique needs and preferences of their clients.

**Reapit** is the original end-to-end business technology provider for estate agencies of all sizes. For over 25 years, we’ve empowered sales and lettings agents to build relationships and grow their businesses. Our technology connects property professionals across Europe, the Middle East, Australia, and New Zealand with buyers, sellers, tenants, and landlords, fostering relationships that transform lives.

In Australia, Reapit is the trusted technology partner for leading estate agents and agencies. Our solutions are tailored to the specific demands of the Australian property market, providing industry leaders with cutting-edge tools for sales, property management, client engagement, and data analytics—helping them achieve and maintain excellence.

Globally, Reapit supports over 78,000 agents across 15,000 branches, managing more than a million properties. Our technology enables businesses to identify growth opportunities, manage properties, collect rent, communicate effectively, and deliver exceptional customer experiences every time.

**What you’ll be doing**

Reporting to the MMI Head of Customer Success you’ll be involved in
- Managing and growing a large portfolio of customers in Victoria & Tasmania
- Discovering our customer business plans, pain points and processes, offering tailored solutions.
- Learning and representing our Reapit products and services
- Responding to customer requests in a timely and professional manner
- Working closely with our internal teams
- Delivering 5-star Customer Satisfaction ratings
- Maintaining accurate records
- Strategically planning the growth of your portfolio
- Conducting face-to-face meeting 4-5 days a week

**Who we’re looking for**

**Who We Are Looking For**

**Key Attributes and Skills**
- Proven experience as an Account Manager or in a similar role (3-5 years).
- Strong sales acumen, with the ability to upsell, retain customers, and consistently exceed targets and KPIs.
- Experience in the Real Estate industry is highly desirable.
- Tech-savvy, with the ability to quickly adapt to new software and tools.
- Excellent communication and interpersonal skills, capable of building rapport and lasting relationships with customers.
- Strong listening skills to identify and address customer needs effectively.
- Strategic thinker with a solutions-focused mindset, eager to grow customer spend and maintain revenue.
- Highly organised with exceptional time management skills.
- Trustworthy, professional, and self-motivated, with a positive, can-do attitude.
- Attention to detail, accuracy, and excellent presentation skills.
- Independent worker who thrives in an autonomous role.
- Team player with a strong work ethic and collaborative spirit.
- Willingness to cold call agents, set appointments, and sell independently or with your local BDM
- Residing in the Melbourne area is essential.
- Valid driver’s license and reliable transportation.

At Reapit, we prioritise hiring individuals who align with our values and exhibit the attitudes and behaviours that lead to success. If you don’t meet all the listed criteria, don’t worry—we’d still love to hear from you

**What your impact and success looks like**

As a Customer Success Manager we expect your success and impact in the early stages of your career with us to look something like this:
Within 1 month:

- Get acquainted with the Reapit business, people, products & services
- Commence Product learning
- Internal department introductions, mapping & understanding
- Internal Process learning & sourcing
- Knowing your KPI’s & SLA’s, reporting
- Internal systems training
- Introduction to your portfolio

Within 3 months:

- Handover & Introduction to your customers
- Communication cadence with your portfolio commenced
- Portfolio Growth plans being built
- Responding to customers queries
- Building internal relationships
- Expanding product knowledge & participating in knowledge share discussions
- Maintaining records and data as required

Within 6 months:

- Receiving 5-star Customer Satisfaction rating
- Successfully offering solutions and achieving KPI’s
- Maintaining a regular cadence of face-to-face meetings with your customers as required
- Participating in forums and events
- Providing feedback to our internal stakeholders

**What’s in it for you?**

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