Customer Service

1 week ago

Moorabbin, Australia Lawrence & Hanson Full time

Competitive salary package including profit share scheme
- A great team environment with ongoing career support and training
- Join Australia's most recognised electrical wholesaler

**About us**
Lawrence & Hanson is Australia’s most recognised electrical wholesaler. Our heritage is strong. Since 1886 we have been supplying electrical products to customers across multiple market sectors, including residential, commercial and industrial. We have a national network of over 150 branches providing quality products, backed by expert advice, technical & logístical support, and e-commerce solutions. We are part of Sonepar, a family owned business and the global leaders in electrical wholesaling.

**About the role**
Working alongside the Projects team, your key responsibilities will include:

- Full function project administration including enquiries, preparing quotes, ordering product, processing purchase orders, arranging deliveries, invoicing, tracking margins
- Communicating project information and documentation daily to relevant stakeholders
- Tracking project requirements and expectations, monitoring priorities, project status and outcome
- Documenting and communicating project variances
- Developing strong professional relationships with customers, suppliers and account managers
- Ad hoc administration, branch sales and customer service where required

**How can I tell if this is for me?**
- Proven experience in projects, customer service or high-level administration
- Natural ability to manage competing demands and thrive under pressure. A strong sense of urgency - the ability to multi-task in a fast-paced environment
- You enjoy coordination and a varied, busy workload across multiple projects.
- Proficient with computer technology and systems - we will train you
- A positive and optimistic attitude
- A high level of initiative to support your team members and customers - no job is too big or too small
- Experience in a trades environment will get you off to a flying start, but it is not essential if you’re passionate about learning our industry and product range

**What's in it for you?**
- **Our heritage is strong**- Lawrence & Hanson opened its doors in 1886 and we remain the most recognised electrical wholesaler in Australia
- **Development**- we invest in our people with a range of programs including externally recognised training
- **A great place to work **- we have fun and work hard as a high performing team
- **Financial incentives** - we reward our people with an attractive profit share scheme in each branch
- **Local meets global** - we are part of Sonepar, the world leader in B2B distribution of electrical products

**How to apply?

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