Customer Service Consultant

4 days ago

Parramatta, Australia Momentum Consulting Group Full time

This NSW government is looking to build out a team of Customer Service Consultants in their Education shared service department supporting the internal customer.

**Benefits**
- Monday to Friday
- Work/life balance - Hybrid working arrangements.
- Great team environment
- Part-time (min. 20hrs per week) or
- Full time (7hrs per day, 35 hours per week) available. Full-time shift rosters will be 7.5 hours (including unpaid lunch break) between 7:30 am - 6:00 pm on a rotational roster.

**About the role**

As a Customer Service Officer, you will be responsible for the following:

- Ability to deliver high-quality customer service, through strong customer engagement in a high-volume contact centre environment.
- Handle customer enquiries promptly and courteously while maintaining confidentiality and using discretion in the performance of all duties.
- Identify, refer and assign non-standard and more complex enquiries to a Centre of Expertise for action and resolution.
- Maintaining currency in knowledge of policy, legislation and related business processes in order to efficiently and effectively respond to customer needs.
- Maintaining accurate data records in a customer management system to ensure that customer enquiries are dealt with in a timely manner.
- Ability to confidently use multiple technology platforms and databases.
- Working with call centre key performance indicators (KPIs)

**To be successful, you will possess the following**:

- Strong commitment to customer service delivery
- Outstanding communication skills
- Excellent listening talent
- High degree of autonomy and therefore self management
- Think outside the square - solid problem solver
- Sound IT experience, with the ability to use multiple technology platforms and databases.

**How to Apply**

If this sounds like an opportunity you would be interested in, make sure to **APPLY** today.

For any questions, feel free to reach out to our Business Support, Executive & Government division on 02 9267 8211.
- Momentum is extremely passionate about providing equal employment opportunity for all. We are committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply._

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