Customer Service Consultant

3 days ago

Parramatta, Australia Momentum Consulting Group Full time

This NSW government is looking to build out a team of Customer Service Consultants in their Education shared service department supporting the internal customer.

**Benefits**
- Monday to Friday
- Work/life balance - Hybrid working arrangements.
- Great team environment
- Part-time (min. 20hrs per week) or
- Full time (7hrs per day, 35 hours per week) available. Full-time shift rosters will be 7.5 hours (including unpaid lunch break) between 7:30 am - 6:00 pm on a rotational roster.

**About the role**

As a Customer Service Officer, you will be responsible for the following:

- Ability to deliver high-quality customer service, through strong customer engagement in a high-volume contact centre environment.
- Handle customer enquiries promptly and courteously while maintaining confidentiality and using discretion in the performance of all duties.
- Identify, refer and assign non-standard and more complex enquiries to a Centre of Expertise for action and resolution.
- Maintaining currency in knowledge of policy, legislation and related business processes in order to efficiently and effectively respond to customer needs.
- Maintaining accurate data records in a customer management system to ensure that customer enquiries are dealt with in a timely manner.
- Ability to confidently use multiple technology platforms and databases.
- Working with call centre key performance indicators (KPIs)

**To be successful, you will possess the following**:

- Strong commitment to customer service delivery
- Outstanding communication skills
- Excellent listening talent
- High degree of autonomy and therefore self management
- Think outside the square - solid problem solver
- Sound IT experience, with the ability to use multiple technology platforms and databases.

**How to Apply**

If this sounds like an opportunity you would be interested in, make sure to **APPLY** today.

For any questions, feel free to reach out to our Business Support, Executive & Government division on 02 9267 8211.
- Momentum is extremely passionate about providing equal employment opportunity for all. We are committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply._

  • Customer Service Consultant

    1 week ago

    Parramatta, Australia Supercare Solutions Pty Ltd Full time

    **ABOUT US** SuperCare is an Australian company dedicated to assisting eligible patients with the early release of their Superannuation for medical treatment costs. Our mission is to empower individuals to prioritise their well-being. With more than a decade of experience, we are committed to positively impacting our clients’ lives. With offices in Sydney...

  • Customer Service Consultant

    4 days ago

    Parramatta, Australia Ventia Pty Limited Full time

    **Whats On Offer**: - Commencing ASAP. - Shifts are Monday to Friday. - Flexibility to potentially work from home and from the Parramatta office - which is conveniently located close to public transport - Supportive, friendly and diverse office environment - Comprehensive onboarding training program designed to set you up for success **What we are looking...

  • Customer Service Consultant

    2 weeks ago

    Parramatta, Australia SuperCare Full time

    **ABOUT US** At SuperCare, we believe that health and well-being should always come first. As a pioneering Australian company, we are committed to empowering individuals to prioritise their health by facilitating the early release of Superannuation for essential medical treatments. We have been positively impacting the lives of thousands since we started...

  • Customer Service Consultant

    1 week ago

    Parramatta, Australia Universal Fitness Group Australia Pty Ltd Full time

    Job description - Universal Fitness Group is a premier health club located in the heart of Parramatta. We are a high-end market health club incorporating the latest trends _with the latest innovative equipment _in fitness and lifestyle to help our members achieve their goals. We provide exceptional services unlike any other in today’s market._ - We are...

  • Sales/customer Service Consultant

    2 weeks ago

    Parramatta, Australia SuperCare Full time

    **ABOUT US** We are a purpose-driven service company committed to assisting individuals through one of life’s most challenging times. At SuperCare, we believe that health and well-being should always come first. As a pioneering Australian company, we empower eligible individuals to access essential medical treatments by facilitating the early release of...

  • Sales/customer Service Consultant

    2 weeks ago

    Parramatta, Australia SuperCare Solutions Pty Ltd Full time

    **ABOUT US** We are a purpose-driven service company committed to assisting individuals through one of life’s most challenging times. At SuperCare, we believe that health and well-being should always come first. As a pioneering Australian company, we empower eligible individuals to access essential medical treatments by facilitating the early release of...

  • Customer Sales and Service Consultant

    2 weeks ago

    Parramatta, Australia IAG Full time

    We’re ready for you! Join the largest general insurance group in Australia and New Zealand as a Customer Sales and Service Consultant. **Your Role** We have multiple opportunities for Customer **Sales and Service Consultants** to join our NRMA Insurance team. You’ll be the first point of contact for our customers and will assist in the growth of...

  • Property Consultant

    23 hours ago

    Parramatta, Australia Service Stream Full time

    Primary Location Parramatta - 25 Smith Street Job Description Summary An exciting opportunity has arisen for a Property Consultant, to join Service Stream in our Telecommunications sector based in Parramatta, NSW About the Role Service Stream’s Telecommunications division are currently seeking a Property Consultant to join our growing team. Reporting to...

  • Customer Care Consultant

    1 week ago

    Parramatta, Australia Hudson Australia Full time

    Hudson are looking for someone who is an enthusiastic team player with genuine passion to help people and provide great customer service. If you have previous call centre experience and an interest in the health insurance space - we want to hear from you. As a Customer Care Consultant, you will be primarily responsible for providing excellent customer...

  • Customer Interactions Consultant

    1 week ago

    Parramatta, Australia Sime Darby Motors Full time

    **Job Details**: - Reference #- 50179- Location(s)- Parramatta- Expertise- Call Centre- Job level(s)- Entry Level, Experienced- Work type(s)- Permanent- More details (document) - JD_cic+consultant+service.docx Sime Darby _Motors is one of the leading automotive groups in Australia, representing a large rang of luxury brands. With customer experience being...