Aps 6 Veterans Access Network Manager

1 week ago

Greater Adelaide SA, Australia Department of Veterans' Affairs Full time

Salary Range: $97,735 - $110,982 + Attractive Superannuation

The Department’s Veterans’ Access Network is the department’s first point of contact for general client enquiries and interactions. Offices are located in state/territory capitals and other key locations, including regional and rural Australia. The Veterans’ Access Network is a national work unit, providing high quality and professional services to the veteran community, which primarily consists of veterans and their families, current serving members and representatives of ex-service organisations.

**Duties**
- Manage the day-to-day client service delivery and office operations to deliver frontline services for veterans and their families
- Manage a team, including setting expectations, managing performance, identifying and delivering training, building teams and developing others
- Obtaining evidence to guide performance discussions and address underperformance by utilising the department’s underperformance policy
- Inspire and motivate a team of client service officers to be innovative, creative and high performing
- Manage the workload of the team by allocating resources, and making sure key due dates are met
- Liaise with key internal and external stakeholders including other DVA business areas, other government departments and agencies
- Undertake and contribute to DVA projects and transformation initiatives and proactively provide feedback to improve systems and processes
- Personally delivering services as required, to support clients who are at risk or have complex needs and are escalated to the manager
- Delivering presentations to ex service organisations or other stakeholder groups
- Management of regional offices and offices co-located with Services Australia

**Eligibility**
- Under section 22(8) of the Public Service Act 1999, employees must be Australian citizens to be employed in the Australian Public Service (APS).
- All applicants external to DVA offered employment will be required to successfully undergo a pre-engagement screening check, even if they have a security clearance. The screening check is conducted in accordance with the Australian Government Protective Security Policy Framework requirements.

**Notes**

A merit pool of suitable applicants may be created which may be used to fill future ongoing and non-ongoing vacancies should they become available over the next 18 months.

Where a non-ongoing position is offered, the role will be filled for an initial specified term of up to 18 months.

DVA is committed to improving the data skills and capability of our workforce to underpin our goal of becoming a leading data-driven organisation.

  • Veterans’ Employment Pathway

    1 week ago

    Greater Adelaide SA, Australia Department of Veterans' Affairs Full time

    This recruitment exercise is undertaken through the Veterans’ Employment Pathway (VetPaths), in which the Department of Veterans Affairs are the lead agency in driving. This veteran exclusive pathway provides an ongoing role in the federal public sector. VetPaths offers veterans a variety of supports throughout their first year of employment with the...

  • Aps 6 Team Manager

    1 week ago

    Greater Adelaide SA, Australia Department of Veterans' Affairs Full time

    Salary Range: $97,735 - $110,982 + Attractive Superannuation The Health Approvals and Home Care team is a high volume, fast-paced telephony and processing centre based in Adelaide. The team is responsible for providing information and support to health providers and clients regarding DVA funded health treatment, including services available under the...

  • Aps 6 Clinician

    2 days ago

    Greater Adelaide SA, Australia Department of Veterans' Affairs Full time

    Salary Range: $97,735 - $110,982 + Attractive Superannuation Open Arms - Veterans & Families Counselling (Open Arms) is a leading provider of military-aware and trauma-informed mental health and counselling services to Australia’s military community. As a service of the Department of Veterans’ Affairs (DVA), we provide mental health counselling,...

  • Aps 6 Actuarial Analyst

    7 days ago

    Greater Adelaide SA, Australia Department of Veterans' Affairs Full time

    Salary Range: $97,735 - $110,982 + Attractive Superannuation The remit of the Data and Insights Branch is to evolve the way the department produces and uses data, analytics and research, to underpin evidence-based policy development, service delivery and wellbeing outcomes. The branch fosters a culture of curiosity in data and research, establishing...

  • Aps 6 Training Coordinator

    2 days ago

    Greater Adelaide SA, Australia Department of Veterans' Affairs Full time

    Salary Range: $97,735 - $110,982 + Attractive Superannuation The Operational Services Section provides operational, procedural and learning & development support to meet the needs of DVA’s clients in relation to claims and appeals processed under the Veterans’ Entitlements Act 1986 (VEA), Safety, Rehabilitation and Compensation (Defence-related Claims)...

  • Aps 6 Strategic Communications Officer

    2 days ago

    Greater Adelaide SA, Australia Department of Veterans' Affairs Full time

    Location: Adelaide, SA - Brisbane, QLD - Canberra, ACT - Melbourne, VIC - Sydney, NSW - Salary Range: $101,449 - $115,199 + Attractive Superannuation The Strategic Communications team is part of the Communications Branch. The Branch ensures DVA's commitment to veterans and families through coordinated communication, handling media enquiries, managing social...

  • Aps 3 Client Contact Officer

    1 week ago

    Greater Adelaide SA, Australia Department of Veterans' Affairs Full time

    Salary Range: $70,632 - $75,875 + Attractive Superannuation The Department’s Veterans’ Access Network (VAN) is its first point of contact for general client enquiries and interactions. VAN offices are located in a number of key locations across the country, and form part of a national work unit to provide high quality and professional client services to...

  • Aps 5 Administrative Officer

    1 week ago

    Greater Adelaide SA, Australia Department of Veterans' Affairs Full time

    Salary Range: $88,923 - $92,670 + Attractive Superannuation Open Arms is the gateway for veterans and their families to access services, including counselling, to improve their mental health and wellbeing. It promotes and provides mental health and wellbeing services toward improved outcomes and quality of life for veterans and their families. This is...

  • Veterans' Employment Pathway

    7 days ago

    Adelaide, South Australia Department Of Veterans' Affairs Full time

    This recruitment exercise is undertaken through the Veterans' Employment Pathway (VetPaths), in which the Department of Veterans Affairs are the lead agency in driving. This veteran exclusive pathway provides an ongoing role in the federal public sector. VetPaths offers veterans a variety of supports throughout their first year of employment with the Pathway...

  • Aps 3 Client Service Officer

    7 days ago

    Greater Adelaide SA, Australia Department of Veterans' Affairs Full time

    Salary Range: $70,632 - $75,875 + Attractive Superannuation Health Approvals and Payments, RAP and Transport Section is responsible for facilitating and coordinating access to high quality healthcare and services for veterans and their dependents, ensuring clients receive the support they require. Connecting our clients with the people and services they...