Aps 3 Client Service Officer

3 days ago

Greater Adelaide SA, Australia Department of Veterans' Affairs Full time

Salary Range: $70,632 - $75,875 + Attractive Superannuation

**Duties**
- Provide a direct service to clients, including the veteran community and providers to support the delivery of medical, allied health or dental treatment, home care services and community nursing.
- Provide transport assistance and organise provision of rehabilitation aids and appliances.
- Process client reimbursements for medical expenses privately incurred and manual health payments. Liaise with clients and providers.

The above duties may involve:
- answering telephone queries from contracted health providers and the veteran community as rostered and ad hoc (call centre environment phone queues)
- processing requests for treatment and exercising delegations where appropriate
- preparing routine correspondence and articulate written determination letters that are clear to ensure clarity of decisions
- capturing and recording data
- checking veteran eligibility for reimbursements
- liaising with internal DVA staff
- Manage own workload, keep records and report on work as appropriate.
- Adhere to a telephone roster.
- Contribute to team goals and work practices and monitor own performance against team goals. This may include attending and contributing to team meeting.
- Continually review work methods and identify opportunities to improve practices and procedures.
- Provide peer to peer training of APS 3 staff under general direction and guidance.

**Eligibility**
- Under section 22(8) of the Public Service Act 1999, employees must be Australian citizens to be employed in the Australian Public Service (APS).
- All applicants external to DVA offered employment will be required to successfully undergo a pre-engagement screening check, even if they have a security clearance. The screening check is conducted in accordance with the Australian Government Protective Security Policy Framework requirements.

**Notes**

Where a non-ongoing position is offered, the role will be filled for an initial specified term of up to 23 months.

A merit pool of suitable applicants may be created which may be used to fill future ongoing and non-ongoing vacancies should they become available over the next 18 months.

DVA is committed to improving the data skills and capability of our workforce to underpin our goal of becoming a leading data-driven organisation.

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