Aps 3 Client Service Officer

1 week ago

Greater Adelaide SA, Australia Department of Veterans' Affairs Full time

Salary Range: $70,632 - $75,875 + Attractive Superannuation

**Duties**
- Provide a direct service to clients, including the veteran community and providers to support the delivery of medical, allied health or dental treatment, home care services and community nursing.
- Provide transport assistance and organise provision of rehabilitation aids and appliances.
- Process client reimbursements for medical expenses privately incurred and manual health payments. Liaise with clients and providers.

The above duties may involve:
- answering telephone queries from contracted health providers and the veteran community as rostered and ad hoc (call centre environment phone queues)
- processing requests for treatment and exercising delegations where appropriate
- preparing routine correspondence and articulate written determination letters that are clear to ensure clarity of decisions
- capturing and recording data
- checking veteran eligibility for reimbursements
- liaising with internal DVA staff
- Manage own workload, keep records and report on work as appropriate.
- Adhere to a telephone roster.
- Contribute to team goals and work practices and monitor own performance against team goals. This may include attending and contributing to team meeting.
- Continually review work methods and identify opportunities to improve practices and procedures.
- Provide peer to peer training of APS 3 staff under general direction and guidance.

**Eligibility**
- Under section 22(8) of the Public Service Act 1999, employees must be Australian citizens to be employed in the Australian Public Service (APS).
- All applicants external to DVA offered employment will be required to successfully undergo a pre-engagement screening check, even if they have a security clearance. The screening check is conducted in accordance with the Australian Government Protective Security Policy Framework requirements.

**Notes**

Where a non-ongoing position is offered, the role will be filled for an initial specified term of up to 23 months.

A merit pool of suitable applicants may be created which may be used to fill future ongoing and non-ongoing vacancies should they become available over the next 18 months.

DVA is committed to improving the data skills and capability of our workforce to underpin our goal of becoming a leading data-driven organisation.

  • Aps 3 Client Contact Officer

    3 days ago

    Greater Adelaide SA, Australia Department of Veterans' Affairs Full time

    Salary Range: $70,632 - $75,875 + Attractive Superannuation The Department’s Veterans’ Access Network (VAN) is its first point of contact for general client enquiries and interactions. VAN offices are located in a number of key locations across the country, and form part of a national work unit to provide high quality and professional client services to...

  • Ap Officer

    2 weeks ago

    Adelaide Region SA, Australia Hudson Australia Full time

    Our Client has an asap need to support in their small Finance department, working in a high volume environment supporting the client's AP tasks. - FT Hours, office location Fullarton Road - Small team environment - 4 week contract to fill in for Recruitment process **Key Responsibilities** **Invoice processing** - Responsibility for alpha group of...

  • Aps 5 Administrative Officer

    3 days ago

    Greater Adelaide SA, Australia Department of Veterans' Affairs Full time

    Salary Range: $88,923 - $92,670 + Attractive Superannuation Open Arms is the gateway for veterans and their families to access services, including counselling, to improve their mental health and wellbeing. It promotes and provides mental health and wellbeing services toward improved outcomes and quality of life for veterans and their families. This is...

  • Aps 4 - Client Service Officer

    2 days ago

    Greater Adelaide SA, Australia Federal Court of Australia Full time

    **Purpose of position** This position is primarily responsible for the provision of services directly to the judiciary in specific locations and the public both locally (face to face) and/or nationally (as part of a dispersed national team). Staff working in Location Based Support will provide a pivotal role delivering local services directly to the...

  • Aps 5 Program Officer

    1 week ago

    Greater Adelaide SA, Australia Department of Employment and Workplace Relations Full time

    APS Level 5 - Adelaide, SA; Brisbane, QLD; Canberra, ACT; Darwin, NT; Hobart, TAS; Melbourne, VIC; Perth, WA; Sydney, NSW - $87,264 - $93,294 **About the Department of Employment and Workplace Relations** We enable access to quality skills, training and employment services to support Australians find secure work in fair, productive and safe workplaces -...

  • Aps 5 Departmental Officer

    1 week ago

    Greater Adelaide SA, Australia Department of Veterans' Affairs Full time

    Salary range: $88,923- $92,670 + plus attractive Superannuation Open Arms is the gateway for veterans and their families to access services, including counselling, to improve their mental health and wellbeing. It promotes and provides mental health and wellbeing services toward improved outcomes and quality of life for veterans and their families. This is...

  • Aps 6 Clinician

    1 week ago

    Greater Adelaide SA, Australia Department of Veterans' Affairs Full time

    Salary Range: $97,735 - $110,982 + Attractive Superannuation **Duties** - Undertake various shifts across 24 hours, 7 days a week providing high quality clinical services including risk assessment and intervention, intake and referral, and evidence based individual single session counselling to eligible Open Arms clients; - Ensure compliance with Open Arms...

  • Client Services Officer

    5 days ago

    Greater Adelaide SA, Australia HAYS Full time

    Join this State Government Department for 2 months **Your new company** Is a leading Government Department dedicated to empowering individuals. As a Client Services Officer, you’ll play a crucial role in supporting stakeholders. **Your new role** As a Client Services Officer, you will: - Provide Exceptional Service: Deliver a high standard of service...

  • Aps 5 - Rehabilitation Administration Officer

    5 days ago

    Greater Adelaide SA, Australia Australian Government - Department of Climate Change, Energy, the Environment and Water Full time

    APS 5 - $81,690 - $89,615 per annum plus superannuation - People Division - Adelaide SA, Canberra ACT, Hobart TAS, Sydney NSW **Who we are** People Division, led by the Chief People Officer, provides human resources (HR) functions for the Department of Climate Change, Energy, the Environment and Water (the department) with a clear focus on the...

  • Client Service Officer

    3 days ago

    Greater Adelaide SA, Australia One Aus Care Full time

    Reporting directly to the Managers our administrative assistant’s main duty is to provide administrative assistance to the management team. The role requires the administrative assistant to ensure all areas regarding reception, administration and clients service delivery are effectively organised. Within their role, they must demonstrate high levels of...