Aps 3 Client Contact Officer

3 days ago

Greater Adelaide SA, Australia Department of Veterans' Affairs Full time

Salary Range: $70,632 - $75,875 + Attractive Superannuation

The Department’s Veterans’ Access Network (VAN) is its first point of contact for general client enquiries and interactions. VAN offices are located in a number of key locations across the country, and form part of a national work unit to provide high quality and professional client services to the veteran community.

This primarily consists of veterans and current serving members, their families and representatives of ex-service organisations.

Client Contact Officers assist members of the veteran community by answering enquiries via the telephone, face to face and electronic access channels. Officers make referrals if needed and undertake processing and system entry activities related to client needs. Information is provided in relation to a wide range of enquiries regarding eligibility for services, claims processes and how clients can access ongoing payments, health care and other eligible services.

To be successful in this rewarding role, Client Contact Officers need high levels of personal resilience to address sometimes emotional and challenging client circumstances and high workload demands.

**Duties**
- Delivering a professional telephone enquiry service and provision of information on the range of benefits and services provided by DVA
- Guiding and assisting members of the veteran community to appropriate information resources, including the DVA website and registration for online services
- Referring complex enquires to specialist sections of DVA in line with VAN procedures and escalation protocols
- Recording all telephone enquiries on a client contact database, and forwarding appropriate written correspondence where required
- Providing administrative support and assisting in the preparation of relevant resource materials as required
- Positive participation in process improvement, team planning and own professional performance development.

**Eligibility**
- Under section 22(8) of the Public Service Act 1999, employees must be Australian citizens to be employed in the Australian Public Service (APS).
- All applicants external to DVA offered employment will be required to successfully undergo a pre-engagement screening check, even if they have a security clearance. The screening check is conducted in accordance with the Australian Government Protective Security Policy Framework requirements.

**Notes**

Where a non-ongoing position is offered, the role will be filled for an initial specified term of up to 18 months.

A merit pool of suitable applicants may be created which may be used to fill future ongoing and non-ongoing vacancies should they become available over the next 18 months.

DVA is committed to improving the data skills and capability of our workforce to underpin our goal of becoming a leading data-driven organisation.

  • Aps 3 Client Service Officer

    1 week ago

    Greater Adelaide SA, Australia Department of Veterans' Affairs Full time

    Salary Range: $70,632 - $75,875 + Attractive Superannuation **Duties** - Provide a direct service to clients, including the veteran community and providers to support the delivery of medical, allied health or dental treatment, home care services and community nursing. - Provide transport assistance and organise provision of rehabilitation aids and...

  • Ap Officer

    2 weeks ago

    Adelaide Region SA, Australia Hudson Australia Full time

    Our Client has an asap need to support in their small Finance department, working in a high volume environment supporting the client's AP tasks. - FT Hours, office location Fullarton Road - Small team environment - 4 week contract to fill in for Recruitment process **Key Responsibilities** **Invoice processing** - Responsibility for alpha group of...

  • Aps 5 Program Officer

    1 week ago

    Greater Adelaide SA, Australia Department of Employment and Workplace Relations Full time

    APS Level 5 - Adelaide, SA; Brisbane, QLD; Canberra, ACT; Darwin, NT; Hobart, TAS; Melbourne, VIC; Perth, WA; Sydney, NSW - $87,264 - $93,294 **About the Department of Employment and Workplace Relations** We enable access to quality skills, training and employment services to support Australians find secure work in fair, productive and safe workplaces -...

  • Aps 5 Administrative Officer

    3 days ago

    Greater Adelaide SA, Australia Department of Veterans' Affairs Full time

    Salary Range: $88,923 - $92,670 + Attractive Superannuation Open Arms is the gateway for veterans and their families to access services, including counselling, to improve their mental health and wellbeing. It promotes and provides mental health and wellbeing services toward improved outcomes and quality of life for veterans and their families. This is...

  • Aps 6 - Ict Security Specialist

    2 weeks ago

    Greater Adelaide SA, Australia Australian Government Full time

    $95,187 - $108,734 + 15% BDCP + up to 15.4% Superannuation - Adelaide - SA **The Role** APS 6 ICT Security Specialist is accountable under broad direction to perform and achieve complex information security work within an integrated workforce. They are accountable to ensure they have knowledge of and compliance with legislative frameworks, government...

  • Aps 4 - Client Service Officer

    1 day ago

    Greater Adelaide SA, Australia Federal Court of Australia Full time

    **Purpose of position** This position is primarily responsible for the provision of services directly to the judiciary in specific locations and the public both locally (face to face) and/or nationally (as part of a dispersed national team). Staff working in Location Based Support will provide a pivotal role delivering local services directly to the...

  • Aps 5 Departmental Officer

    1 week ago

    Greater Adelaide SA, Australia Department of Veterans' Affairs Full time

    Salary range: $88,923- $92,670 + plus attractive Superannuation Open Arms is the gateway for veterans and their families to access services, including counselling, to improve their mental health and wellbeing. It promotes and provides mental health and wellbeing services toward improved outcomes and quality of life for veterans and their families. This is...

  • Aps 6 Veterans Access Network Manager

    3 days ago

    Greater Adelaide SA, Australia Department of Veterans' Affairs Full time

    Salary Range: $97,735 - $110,982 + Attractive Superannuation The Department’s Veterans’ Access Network is the department’s first point of contact for general client enquiries and interactions. Offices are located in state/territory capitals and other key locations, including regional and rural Australia. The Veterans’ Access Network is a national...

  • Aps 6 Clinician

    1 week ago

    Greater Adelaide SA, Australia Department of Veterans' Affairs Full time

    Salary Range: $97,735 - $110,982 + Attractive Superannuation **Duties** - Undertake various shifts across 24 hours, 7 days a week providing high quality clinical services including risk assessment and intervention, intake and referral, and evidence based individual single session counselling to eligible Open Arms clients; - Ensure compliance with Open Arms...

  • Workforce Scheduling Officer/real Time Officer

    2 weeks ago

    Greater Adelaide SA, Australia Department of Employment and Workplace Relations Full time

    APS Level 4 - Adelaide (SA); Brisbane (QLD); Townsville (QLD); Canberra (ACT); Perth (WA) - $79,036 - $84,525 **About the Department of Employment and Workplace Relations** We enable access to quality skills, training and employment services to support Australians find secure work in fair, productive and safe workplaces - supporting individuals and our...