Call Centre Consultant

3 days ago

Melbourne, Australia Opteon Full time

Opteon is an international provider of valuations, advisory and specialist property services. Recognised as the largest valuation professional services firm in Australia and NZ and with a significant presence in the US, we deliver meaningful solutions for our clients across all property types and market sectors. We are experiencing an exciting period of growth and change, positioning the company as one of the most prominent property services providers. Our future growth strategy is for organic growth, diversification and international expansion.

About the role

The objective of this position is to provide an exceptional customer experience to maximise sales and retention opportunities by identifying customer needs, cross selling, negotiating, managing objections, and increasing conversion rates. This is across both our business to business (B2B) and business to consumer (B2C) offering.

You will be required to utilise your professional customer engagement and excellent customer service skills daily. Other key elements of the role include:

- Driving conversion rates to meet monthly targets
- Providing exceptional customer service in the management of new and existing lead opportunities
- Preparing and issuing accurate and timely quotes to clients
- Effectively identifying needs and cross sell Opteon services
- Developing and maintaining product knowledge concerning all Opteon products

About you

This is a terrific role for you if you have a proven track record in sales or customer retention coupled with a strong customer focus. You will have experience converting warm leads to sales both over the phone and in writing. You will also have:

- Excellent influencing and negotiation skills
- A proactive approach to convert new business opportunities
- The ability to meet KPIs and targets
- Excellent organisational skills with an ability to prioritise
- A professional telephone manner
- Strong verbal and written communication skills
- The ability and willingness to take inbound and make outbound calls

What we offer

We offer rewarding careers for outstanding professionals and ongoing learning and development. Our culture is positive, safe and inclusive. You will also have:

- Flexibility to work from home
- Room for career progression
- A terrific values-based culture
- Mid-year and end of year parties
- The opportunity to become a shareholder in future
- Employee Assistance Program
- Annual Flu Vaccination Program

How to apply

Opteon is committed to cultivating and preserving a culture of inclusion and connectedness. We can grow and learn better together with a diverse team of employees. In recruiting for our team, we welcome the unique contribution you can bring regardless of education, opinion, culture, ethnicity, race, sex, gender identity, nation of origin, age, languages spoken, colour, religion, disability, sexual orientation and beliefs.

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