Call Centre Consultant

2 days ago

Melbourne, Victoria, Australia Storage King Full time

Full time | No public holidays
- Competitive hourly rate | Bonuses | No industry experience needed
- Full training | Discounted Health Insurance

**About us**:
Storage King is a fast-growing business offering stable and rewarding employment. We have a fun and inclusive culture across our store network, which currently includes over 200 stores across Australia and New Zealand. Storage King is a market leader in Self-Storage, and with continued growth plans, it is an exciting time to join our team.

**The Role**:
Storage King is currently seeking multiple full-time Customer Service Consultants to join our team at our Contact Centre based in Dandenong.

This role is perfectly suited to people who like solving problems, are motivated by achieving targets and who can work with customers to identify their needs and create value for the Storage King business.

**Working Hours**:
Full time - Monday to Friday - Flexible start/finish times between 7.30 am - 7 pm

**Total Hours**:
38 hours per week

Flexibility will be required for this role to assist in covering shifts as required.

**The main responsibilities include**:

- Provide support on the phone to customers across our store network throughout Australia and New Zealand.
- Provide storage solutions for new customers by
- Identifying their storage needs.
- Understand the problem they are facing.
- Source the appropriate solution.
- Most importantly
- ask for the business
- Offer guidance on our packing and moving services.
- Support our Store based teams across the country in providing great customer experiences and the performance of our store network

**What will you need**:

- Experience in a **call centre** environment and** sales** is a must.
- The ability to own the customers experience
- A professional telephone manner and excellent communication skills (verbal and written).
- The ability to build rapport with customers over the telephone and in online communications.
- Strong attention to detail and an excellent "follow up" focus to resolve customer queries
- Enjoy achieving targets and goals.
- Demonstrated computer skills with good understanding of Microsoft (Outlook, Excel etc.) and exposure to working with internal systems/databases.
- Reliable and punctual
- A team player who enjoys learning and problem solving

**In return we offer**:

- Hourly rate, plus super and bonuses
- Training program to ensure your success.
- Flexible working environment and supportive work team culture
- Discounted health insurance through Medibank
- Health and Wellbeing support through our Assure program.

Self-Storage is a growing industry with opportunities for those who are passionate about creating great customer experiences. If you want to work as part of a close team to find solutions for our customers requirements and enjoy contributing to the end to end running of a store, you'd be a great fit for our team

  • Call Centre

    1 week ago

    Melbourne, Victoria, Australia Accountancy Options Full time

    Hybrid role | Annual pay reviews and bonus earning potential- Leading organisation with stand out culture and benefits- Call centre experience and financial services background mandatoryOur client is a leading financial service firm offering a permanent role to an experienced call centre representative. They offer a stand out environment, diverse and...

  • Client Solutions Consultant – Call Centre

    4 weeks ago

    Melbourne, Victoria, Australia MedHealth Full time

    Company Description Job Title: Client Solutions Consultant Company: at Work Australia Location: Dandenong, VICat Work Australia is a leading employment services provider working with Australians living with disability, injury, health condition or those who require additional support, across the nation.We empower our clients, supporting them to build better...

  • Call Centre Clerk

    1 week ago

    Melbourne, Victoria, Australia Dorevitch Pathology Full time

    Call Centre Clerk**Job reference**: #4664**Brand**:Dorevitch Pathology**Location**: 16 - 18 Banksia Street, Heidelberg VIC 3084 (Dorevitch Laboratory)**Schedule**: 3 Days Per week: Mon, Tues & Wed from 9-5pm**About****us**- Dorevitch Pathology is part of Healius' Pathology division, one of Australia's leading providers of private medical laboratory and...

  • Call Centre

    1 week ago

    Melbourne, Victoria, Australia Conquest Personnel Pty Ltd Full time

    **Multiple Roles Available****Brand new office in prime city location - South Melbourne****Household brand name**This prestige Automotive Group is looking for Customer Experience Representatives to help show customers their unparalleled service. If you have a love of all things Automotive and enjoy sharing that with others then this is the role for...

  • Call Centre Operator

    1 week ago

    Melbourne, Victoria, Australia Healius Full time

    Call Centre Operator**Call Centre/Results Clerk**- **Part Time (15 hrs per week)**:- **4 days per week, Mon from 3-8pm, Wed from 2-7pm and Fri from 3-8pm**:- **Heidelberg Location****Healius Limited** (formerly Primary Healthcare) is one of Australia's leading publicly listed healthcare companies. The Healius pathology subsidiary SDS Pathology is an...

  • Client Solutions Consultant – Call Centre

    3 weeks ago

    Melbourne, Victoria, Australia MedHealth Full time

    Company DescriptionJob Title: Client Solutions ConsultantCompany: atWork AustraliaLocation:Dandenong, VICatWork Australia is a leading employment services provider working with Australians living with disability, injury, health condition or those who require additional support, across the nation. We empower our clients, supporting them to build better...

  • Client Solutions Consultant – Call Centre

    1 week ago

    Melbourne, Victoria, Australia MedHealth Full time

    Company DescriptionJob Title: Client Solutions ConsultantCompany: atWork AustraliaLocation:Dandenong, VICatWork Australia is a leading employment services provider working with Australians living with disability, injury, health condition or those who require additional support, across the nation. We empower our clients, supporting them to build better...

  • Personal Loan Sales Consultant

    4 days ago

    Melbourne, Victoria, Australia Personal Finance Consultant Full time

    NOW Finance is an Australia-owned, specialist provider of personal loans to customers looking for a fee-free, value-for-money finance solution.We're looking for great sales talent to join our growing Direct Sales Team. As a Personal Loan Consultant, you'll be providing exceptional customer service whilst delivering an exceptional fee-free personal loan...

  • Call Centre

    6 days ago

    Melbourne, Victoria, Australia Verifone Full time

    **Why Verifone**For more than 30 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide.Verifone has a diverse, dynamic and fast paced work environment in...

  • Call Centre Director

    2 weeks ago

    Melbourne, Victoria, Australia beBeeLeadership Full time $95,000 - $135,000

    Job Title: Call Centre ManagerA highly skilled leader is required to manage the day-to-day operations of our contact centre. This role will ensure efficient, effective and high-quality participant recruitment.The successful candidate will lead a performance culture in the team to deliver booking targets of high-quality participants for our studies. They will...