Account Manager

8 hours ago

Melbourne, Australia DWF Full time

Why join us?:
**Liability Account Manager - Insurance**

Are you looking for a career in insurance, with great work/life balance and a rewarding role?

Do you want to be empowered to make a positive impact?

Proclaim is a specialist Claim Management business; but not insurance like it used to be.

Our purpose is to go beyond and make a difference; we get that opportunity every day. We combine leading edge tech with the best people to get superior solutions for our clients.
Our client base is comprised of blue chip corporates, Lloyd’s of London underwriters and large local insurance companies and we have been named one of Australia’s best places to work; our cool and collaborative office environment reflects that.

**Responsibilities**:
Ownership and maintenance of a portfolio of files
- Early and effective liability assessment
- Assessment and justification of reserves in line with authority levels
- Assessment of recovery prospects
- Prioritise tasks to manage on average approximately 180-200 files

Ownership and maintenance of Trust Accounts where appropriate
- Manage client’s trust account including payment of legal invoices and settlements
- Keep Trust Accounts in the black

Maintain the client relationship in order to achieve superior results
- Communicate effectively with claimants, clients, brokers, investigators, lawyers, insurers and medical practitioners via written and verbal means
- Demonstrate effective negotiation and liaison techniques with clients, claimants, lawyers, brokers, insurers and service providers

Competent use of systems and processes in claim management
- Effective use of Figtree, Organise It and Outlook
- Understand and adhere to Proclaim processes and procedures

Supporting the achievement of company goals and vision
- Effective file and claim management in order to support Proclaim in meeting objectives and targets (budget, new business and existing business)
- Account retention and development of new business

What will help you succeed in this role?:

- Broad understanding of the insurance industry
- Understanding of the Insurance Contracts Act
- Understanding of the Insurance and Privacy Code
- Understanding the role of brokers and other industry stakeholders
- Interpretation of policy/clauses/exclusions
- Solid understanding of the client structure, fee structure and invoice process
- Ability to assess quantum and reserve effectively

What we offer?:
We are committed to ensuring that each member of our team feels valued and duly rewarded during their time at DWF.

About us:
Proclaim, now part of the DWF Group, is a specialist claim manager, providing innovative outsourced claim management services across all lines of general insurance.

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