Customer Service Representative

Customer Service Consultant - Floral Image

**Customer Service Consultant**
FLORAL IMAGE - Perth WA
Customer Service - Customer Facing
Part-Time & Full-time options
$65,000 - $75,000 per year

**Brighten Workplaces. Bring Joy. Grow with a Global Brand.**
At Floral Image, we believe beautiful spaces inspire better days. Through our stunning, lifelike floral arrangements, we bring a burst of colour and energy to offices, clinics, showrooms and more—delivering smiles and transforming environments.

We’re now on the lookout for a motivated, personable Customer Service Representative to join our team in Perth (Northern Suburbs). If you love connecting with people, take pride in your work, and are excited by the idea of building lasting relationships with happy customers, we’d love to hear from you.

**What’s in it for you?**
Here’s what you can look forward to:

- Competitive salary package
- Six weeks of annual leave to relax and recharge
- Branded company vehicle for all work-related travel
- Ongoing training, development, and career growth
- A supportive and fun team culture that celebrates success

**About Floral Image**
Floral Image is a leading global franchise with a simple mission: to brighten the world with bold, beautiful floral designs. Our vibrant arrangements are delivered and refreshed regularly, helping businesses elevate their spaces without lifting a finger.

Our team culture is warm, diverse, family-friendly, and driven by a belief in the quality of our product—and each other. With locations across Australia and worldwide, we’re proud of our continued growth and the strong community we’re building.

**About the Role**
The Floral Image experience is built on connection. While our arrangements speak for themselves, it’s our reliable, friendly service that truly sets us apart.

As a Customer Service Representative, reporting to the Business Manager, you'll play a key role in maintaining our long-term customer relationships. You’ll be out on the road in one of our branded vehicles, delivering and refreshing floral arrangements while ensuring every customer receives thoughtful, professional service.

Floral Image provides comprehensive on-the-job training, covering territory planning, customer service processes, and the use of proprietary technology to ensure a seamless service offering.

Our customers for this role are located in North Perth. It would be preferrable for applicant to reside in the northern suburbs.

**Key Responsibilities**:

- Meeting KPIs and benchmarks for physical calls, customer retention and customer service targets.
- Maintain accurate and up-to-date customer data in our Customer Relationship Management (CRM) systems. (SALESFORCE & SYNERGY)
- Contribute to the development of an effective customer service plan in collaboration with the Business Manager to maximize customer retention rates.
- Servicing existing Floral Image customers on scheduled monthly visits
- Provide constructive feedback on what will assist in the acquisition of new business.
- Offer support to the customer service team when required.

This is a customer-facing role based on the road within your assigned territory. You’ll be the friendly face of our brand, delivering beautiful designer floral arrangements to businesses each month. By showcasing our stunning products and building genuine relationships, you’ll help ensure our customers stay happy and loyal over the long term.

You'll be fully supported with training, tools, and tech to make your day seamless—including a vehicle, phone, and uniform.

**About You**
We hire for attitude first—because we know the right mindset leads to great outcomes.

We’d love to meet someone who:

- Is friendly, energetic, and enjoys connecting with people
- Has a “can-do” attitude and loves a challenge
- Is organised and self-motivated, especially on the road
- Takes pride in presenting well and delivering great service
- Holds a valid Australian driver’s licence

Experience in sales or customer service is great—but if you’re eager to learn and excited to grow, we’ll give you everything you need to succeed.

**Why Join Floral Image?**
- A fun, collaborative team culture that genuinely values people
- Additional 2 weeks of annual leave—giving you 6 weeks total
- A role where your energy and effort are recognised and rewarded
- All tools of the trade provided: car, phone, uniform, and more
- The chance to make an impact while bringing beauty to the everyday

**Job Types**: Full-time, Part-time, Casual

Pay: $65,000.00 - $75,000.00 per year

Expected hours: 38 per week

**Benefits**:

- Company car
- Extended annual leave

**Experience**:

- Customer service: 1 year (preferred)
- B2B sales: 1 year (preferred)

Licence/Certification:

- Full Driver Licence (required)

Work Authorisation:

- Australia (required)

Work Location: On the road