Membership Administration Officer

2 weeks ago

Melbourne, Australia YMCA Victoria Full time

Great staff benefits like free access to recreation facilities
- Work from the office, home and in partner centres in a close knit team
- $28.47 per hour + super | Permanent Part Time

At the Y our vision is simple - Amplify Your Voice. Shape Our Community. Challenge Our World

As the largest employer in fitness and recreation we have more than 5,000 staff at over 140 centres across Victoria. With us, you will work with fun colleagues who have a shared passion for making a difference in the lives of individuals and transforming communities for the better.

**About the role**
The Membership Administration Officer within the centralised YMS team will assist with administration tasks (debit/payment processing, debit follow-up, member accounts management) related to the day-to-day operation of the YMS Team.

Your role will involve:

- Being the first point contact for inbound calls/outbound to/from members/public/centre staff
- Assisting with the processing of monthly and fortnightly debit runs
- Assisting with the completion of audits to ensure the integrity of branch and YMS databases and ongoing data entry
- Ensuring that incomplete accounts or those requiring clarification or payment are followed up promptly
- Professionally managing and recording all telephones calls via the Links tracking system, reporting any escalations to your supervisor as required
- Working in compliance with the PCIDSS (Payment card industry data security standards), Commonwealth Privacy Act and the YMCA Privacy Policy
- Account management of family's or individual's membership/class accounts and debt follow-up

This is a part time role, working 2 days per week across Monday-Wednesday. The hourly rate is $28.47 + super.

**About you**
As a motivated member of the team, you will:

- Have strong attention to detail
- Possess excellent written and verbal skills
- Have the ability to problem solve and manage complaints with ease
- Be eager to quickly learn and navigate POS systems (Links knowledge desired)
- Have prior experience in customer service/banking/debit processing/debt management
- Have knowledge of Microsoft Excel and Word
- Have prior experience and/or understanding of a recreation centre environment

**Benefits**
At the YMCA, we value our people. Working for us means you’ll enjoy great work/life balance and a range of benefits which improve your wellbeing and help you develop as an individual, such as:

- Flexible working arrangements
- Opportunities for career development and growth
- Free access to gyms, recreation, and aquatics centres across the state
- Free access to the Virtual Y - online health and wellness

**How to Apply

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