Membership Administration Officer

1 week ago

Melbourne, Australia YMCA Victoria Full time

Great staff benefits like free access to recreation facilities
- Work from the office, home and in partner centres in a close knit team
- $28.47 per hour + super | Permanent Part Time

At the Y our vision is simple - Amplify Your Voice. Shape Our Community. Challenge Our World

As the largest employer in fitness and recreation we have more than 5,000 staff at over 140 centres across Victoria. With us, you will work with fun colleagues who have a shared passion for making a difference in the lives of individuals and transforming communities for the better.

**About the role**
The Membership Administration Officer within the centralised YMS team will assist with administration tasks (debit/payment processing, debit follow-up, member accounts management) related to the day-to-day operation of the YMS Team.

Your role will involve:

- Being the first point contact for inbound calls/outbound to/from members/public/centre staff
- Assisting with the processing of monthly and fortnightly debit runs
- Assisting with the completion of audits to ensure the integrity of branch and YMS databases and ongoing data entry
- Ensuring that incomplete accounts or those requiring clarification or payment are followed up promptly
- Professionally managing and recording all telephones calls via the Links tracking system, reporting any escalations to your supervisor as required
- Working in compliance with the PCIDSS (Payment card industry data security standards), Commonwealth Privacy Act and the YMCA Privacy Policy
- Account management of family's or individual's membership/class accounts and debt follow-up

This is a part time role, working 2 days per week across Monday-Wednesday. The hourly rate is $28.47 + super.

**About you**
As a motivated member of the team, you will:

- Have strong attention to detail
- Possess excellent written and verbal skills
- Have the ability to problem solve and manage complaints with ease
- Be eager to quickly learn and navigate POS systems (Links knowledge desired)
- Have prior experience in customer service/banking/debit processing/debt management
- Have knowledge of Microsoft Excel and Word
- Have prior experience and/or understanding of a recreation centre environment

**Benefits**
At the YMCA, we value our people. Working for us means you’ll enjoy great work/life balance and a range of benefits which improve your wellbeing and help you develop as an individual, such as:

- Flexible working arrangements
- Opportunities for career development and growth
- Free access to gyms, recreation, and aquatics centres across the state
- Free access to the Virtual Y - online health and wellness

**How to Apply

  • Membership Officer

    2 weeks ago

    Melbourne, Victoria, Australia Australian Council Of Trade Unions (Actu) Full time

    The Manufacturing Division of the CFMEU is seeking an experienced membership officer to assist our membership team and to work closely with our organisers. Situated in our Carlton based National office, this is an ongoing Casual position.**KEY RESPONSIBILITIES**- Maintain member database.- Receipting and processing of dues.- Process membership transactions...

  • Administration & Membership Support Officer

    2 weeks ago

    Melbourne, Victoria, Australia Dixon Appointments Full time $104,000 - $130,878 per year

    Our Client: We are partnering with a member-focused organisation that values professionalism, collaboration, and people-first service. They are seeking an enthusiastic and organised Administration & Membership Support Officer to join the team full-time and play a key role in keeping day-to-day operations running smoothly. The Role:This hands-on role is...

  • Membership Officer

    3 days ago

    Melbourne, Australia Philanthropy Australia Full time

    About the role ROLE PURPOSE The purpose of this role is to act as a liaison between Philanthropy Australia and our members and stakeholders based in Melbourne, Tasmania & Queensland. This role is key to contributing to the retention and growth of membership. The role supports the Membership and broader Engagement Team to deliver membership programs and...

  • Membership Services Officer

    2 weeks ago

    Melbourne, Victoria, Australia Beaumont People Full time

    Membership Services Officer- Located in North Melbourne- $35 per hour + Super- Membership Services Officer- Located in North Melbourne- Temporary role 2-4 month with potential to extend- $33- 35 per hour + Super**About the client**:Join the a national peak industry body health professionals. The organisation has close to 3,000 member, representing health...

  • Membership Administrator

    1 week ago

    Melbourne, Australia Accountancy Options Full time

    Varied role in a welcoming team, offering exceptional company culture - Work from home 2 days per week - Plenty to learn in offices that are exceptional! Come join a leading Insurance organization and be part of a high performing and collaborative culture. This is an exciting 8 month contract, commencing mid-August, with the potential for permanency. Our...

  • Administrative Officer, Training and Cpd Membership

    2 weeks ago

    Melbourne, Australia The Royal Australian and New Zealand College of Psychiatrists Full time

    **Administrative Officer - Training & CPD Membership** **Permanent part-time (0.6 FTE) | Melbourne CBD + hybrid flexibility** **Make your mark in education and member support.** The Royal Australian and New Zealand College of Psychiatrists (RANZCP) trains, educates, and represents psychiatrists across Australia and Aotearoa New Zealand. We deliver...

  • Membership Services Officer

    2 weeks ago

    North Melbourne, Australia Beaumont People Full time

    Membership Services Officer - Located in North Melbourne - $35 per hour + Super - Membership Services Officer - Located in North Melbourne - Temporary role 2-4 month with potential to extend - $33- 35 per hour + Super **About the client**: Join the a national peak industry body health professionals. The organisation has close to 3,000 member, representing...

  • Administrative Officer, Training and Cpd Membership

    1 week ago

    Melbourne, Australia The Royal Australian and New Zealand College of Psychiatrists Full time

    **About us** The Royal Australian and New Zealand College of Psychiatrists (RANZCP) is responsible for training, educating and representing psychiatrists in Australia and Aotearoa New Zealand. The College is accredited by the Australian Medical Council (AMC) and the Medical Council of New Zealand (MCNZ) to deliver specialist medical education and training,...

  • Administrative Officer, Training and CPD Membership

    2 weeks ago

    Melbourne, Victoria, Australia The Royal Australian & NZ College of Psychiatrists Full time $57,000 - $68,000 per year

    Administrative Officer – Training & CPD MembershipPermanent part-time (0.6 FTE) | Melbourne CBD + hybrid flexibilityMake your mark in education and member support.The Royal Australian and New Zealand College of Psychiatrists (RANZCP) trains, educates, and represents psychiatrists across Australia and Aotearoa New Zealand. We deliver specialist medical...

  • Membership Experience Officer

    2 weeks ago

    Melbourne, Victoria, Australia Sandhurst Club Full time

    Are you passionate about creating exceptional customer experiences? Do you want to help shape the future of one of Australia's premier golfing and residential communities? If so, Sandhurst Club has the perfect role for youWe're seeking a Membership Experience Officer to join our Customer Experience (CX) Team, reporting directly to the CX & Marketing Manager....